U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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(261)
Question on Returned Equipment

Canceled Uverse and returned the four receivers, remotes, etc to AT&T via UPS a week ago. Received email from AT&T the next day showing three receivers were received. Want to check to see if four were received.........have a receipt showing four receivers with serial numbers were given to UPS for re

Question

117

1

0

Receiver error "This set top box does not match the account settings"

Was setting up a receiver, seemed to be going fine, then it required an update, so I clicked yes on the update, it circled for an hour, no changes, so I did a reset on the box, now it's locked up.

Question

232

2

0

Replacing receiver

Last Monday, our receiver stopped working, spent over an hour with tech support, they then decided to send a new receiver which I received on Thursday. Hooked it up and it still didn't work, spent another 1.5 hours on the phone with tech and they couldn't fix it. Now a tech is going to come to our h

Question

136

1

0

Another outage in my neighborhood

Last week the entire neighborhood where I live experienced a fiber outage (tv and internet) for the entire week. It went out last Sunday evening around 8:00pm and did not come back on until that Friday at about 4:30pm. It was up all through the long 4th of July weekend. Now it has gone out again at

Question

142

0

0

Accepted Solution

How many U-verse HD streams with VIP2262 and Fiber 300 service?

Hello. I recently upgraded to Fiber 300 internet service. I have U-verse TV with whole-house DVR. The article https://www.att.com/support/article/u-verse-tv/KM1040899/ , under "How does AT&T Fiber make your TV experience better?", says that 6 HD streams should be available for watching and recording

Question

543

19

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Accepted Solution

Official Solution

Frozen, Pixelated Black Screen

Our TV continues to give us a black screen, pixelated screen or freezes for 2-3 seconds, whether live or recorded

Question

317

8

0

Gateway/access point not found or connection error

See subject. I have followed all the instructions I can find from the att troubleshooting. I am hooked up to two tvs wirelessly and neither is working. They both keep giving the same message. I have unplugged and replugged everything countless times. I have pressed the buttons I was told to press. A

Question

216

1

0

U-verse TV remote doesn't work anymore

I have two S10-53 Tv remotes and one has stopped working. Will not turn Tv on or off. No on demand or recorded TV etc. These are old and probably worn out. I tried twice to have customer service replace it and they act like thy know how to do it but I never recieve a new remote. The last time I call

Question

138

1

0

recording on DVR play back freeze

When I record a program on any channel and play back the recording freeze and then skips. my DVR, Modem and wire into the house to the modem have all been replaced. Still have problem

Question

328

5

0

constant freezing of picture

We have 4 tv's and all of them are constantly freezing. This is very frustrating abd it is getting worse. Today it will play for 1 minute and then freeze. We cannot watch anything!

Question

146

5

0

NEED HELP?

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