U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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recording on DVR play back freeze

When I record a program on any channel and play back the recording freeze and then skips. my DVR, Modem and wire into the house to the modem have all been replaced. Still have problem

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220

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constant freezing of picture

We have 4 tv's and all of them are constantly freezing. This is very frustrating abd it is getting worse.  Today it will play for 1 minute and then freeze.  We cannot watch anything!

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97

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Recorded movies don’t display

Recordings list is unavailable. I’ve rebooted the modem and Tv units.

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68

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Accepted Solution

Official Solution

Setting the tv guide

How do I assign my favorite list of channels to the main guide?

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73

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Accepted Solution

Official Solution

U-verse remote control will not go into pairing mode?

Bought a new smart tv. My Att u-verse remote will not go into pairing mode. Was working before. Remote operates the cable box fine.

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215

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Does Uverse have wireless cable receivers compatible with Eero (non-WPS)?

I'm trying to use the Eero system to improve my wi-fi throughout the house. My two wireless receivers for U-verse tv will not connect because eero does not support WPS connections. Does Uverse have wireless receivers that use WPA 2 or better that would work with Eero?

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836

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Set top box not responding

I have a vip2250 and it is not responding. Power, recording, and HD lights are on but I can't get it to do anything else. Please help!?

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121

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Yellow half screen and no sound.

Happens sporadically.  Reboot fixes screen but often not sound.  Samsung plus input works fine.

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65

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Non existent customer service

Three weeks later and over 6 hrs on the phone to overseas call centers I still have no resolution. Sent wrong incompatible equipment three times. Appointment scheduled and no one showed up. India call center could not give me an answer why? Asked for a supervisor and again waited on the phone for ov

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122

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Official Solution

HELP - DVR Box to use Uverse

Can someone tell me if it is mandatory to have a DVR box attached to my router to have Uverse service wirelessly in my home? I currently have never used the DVR (actually it's been disconnected for a while) and want to return it to ATT.  I do have 2 wireless boxes that I use (NOTE: the Coax in

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427

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