Hi Support, I have an Apple TV 4K with the DIRECTV app installed. All has been updated and the app is the most current. It is plugged directly into the internet router and I keep basing issues with the audio going lower while the tv volume does not change the actual volume. This keeps happening on a

It has come to the point it is time to cancel satellite now that we are paying $170 a month for service . Is there any easy way to do this ? As of now I havent decided on what streaming service to go with . Direct TV stream is also expensive at $110 a month for what we had before . What is the curre

Has anyone noticed a change in the software for the Gemini Air remote? A couple days ago I asked the remote to play Seinfeld and the screen went to showing several other shows, including Seinfeld but would not play the show. Then I asked what time the Cowboys game was starting it did not respond wit

Began my streaming service approximately 2 years ago and have been very pleased with it. Recently the C71KW-400 box has begun to power off randomly. Sometimes it's within minutes and sometimes it can be several hours. Can't find any definitive information on what causes the problem, or how to correc

Well, the on-screen notice says April, so I assume U-Verse won't have any channel negotiations to worry about for March. You can access notifications for by pressing the blue button near the bottom of the remote, then selecting "Channel Notices" and then "Channels Newly Noticed". Channel notificatio

I noticed that all of the regional FanDuel channels with the exception of Ohio and Cincinnati are gone from my U-Verse lineup.

My condo association changed from AT&T to Directv. I am unable to set up an account since "We could not verify this address. Please give it another shot." Obviously, I know my address. I also reconfirmed how it appears in the USPS database. So, what's the problem?

I have selected several programs that I would like to be recorded every time they air. There are three news programs that get recorded every day without fail. There are nine other programs that come on less often. For some reason, a few months ago, DIRECTV stopped recording them. Why am I only getti

The Gemini remote is unable to turn off my TV. Despite trying all the codes for my TV brand, the issue persists. All other functions are operational, including turning on the TV; however, turning it off remains a problem.

I have a gemini air device and a Samsung TV connected to a Denon AVR-X1000 AV receiver. I want the remote to turn on the Gemini Air device and the TV but not the AV receiver. But the remote insists on also turning on the AV receiver. Every attempt I have made to remove control of the AV receiver has