U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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(261)
Uverse tv No Signal

When I turn on the TV I get HDMI in the upper right hand corner. Then, NO SIGNAL pops around the screen. I tried to turn off the box for 10 second then turn back on this did not work. I'm older and pretty upset. I don't understand all this stuff. There is an AT&T service person coming on Saturday. B

Question

955

6

0

Accepted Solution

Official Solution

Missing a confirmation of my equipment return

We canceled our uverse service and returned four receivers, remotes via UPS. Received email this morning confirming the return of three receivers. Guess I just wait to see if they just overlooked the fourth or what? Have receipt for four receivers. The fourth unmentioned receiver is a different mode

Question

582

11

0

Pixels. Constantly freezing

This goes on daily all day,EVERYDAY! I have called customer service so many times constantly being transferred from one Tech to another tech, being told, I need new equipment being told I have the wrong equipment, actually being told nothing I don’t already know. I have had the gateway box replaced

Question

186

10

0

Collections Charge under investigation by ATT

My Uverse service was transferred to a new address. Att sent new equipment to my old address and I was not notified. A $210 charge was sent to collections and I found out much later when the charge showed up on my credit. ATT reps and I resolved the issue and the charge was removed from my credit. N

Question

159

1

0

How to perform a destructive recovery on dvr?...other "options"?

I know I've seen theses instructions posted before but for some reason my searches haven't been able to locate them. I've been getting an X8 on my IPH8010 so it looks like the dvr finally bit the dust. I've tried non-destructive unplugging power 3 times many times and had no success reviving it. So

Question

394

2

Red wi-fi bars on UVerse box.

This is a recent development. We have had AT&T Uverse for years. The Wi-Fi indicator light was always green until recently and now it's red. The television is working fine just concerned about the red lights.

Question

551

2

0

Receiver reboots on its own

When I press certain buttons, the receiver will continuously reboots. Last night, it rebooted without touching the remote. I tried switching receivers with another TV in home and problem persists on same TV. Not sure if this is a receiver or TV issue. Anyone experience this?

Question

206

4

0

This set top box does not match the account settings

New refurbished box is giving me this error message. Help

Question

504

5

0

Volume button not working on remote

I have a Samsung tv and AT&T remote every button works on the remote except I can’t change the volume or mute the TV please help. I’ve tried re-pairing the remote and modifying audio settings but nothing works

Question

3.2K

2

0

Accepted Solution

Replacement Power Block

I've called the number for Customer Service and done the "Chat/automated response" thing and they are to no avail. One of my received power blocks has gone bad. The system tests show good because the other receivers are all up and running. SO automated chat is a no go. The dial in automated response

Question

213

9

0

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