
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
1.6K
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Question
Pixels. Constantly freezing
This goes on daily all day,EVERYDAY! I have called customer service so many times constantly being transferred from one Tech to another tech, being told, I need new equipment being told I have the wrong equipment, actually being told nothing I don’t already know. I have had the gateway box replaced
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158
10
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Collections Charge under investigation by ATT
My Uverse service was transferred to a new address. Att sent new equipment to my old address and I was not notified. A $210 charge was sent to collections and I found out much later when the charge showed up on my credit. ATT reps and I resolved the issue and the charge was removed from my credit. N
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123
1
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U-Verse Hard Drive Defragmentation
How can I launch a defrag of the U-Verse recorder hard drive?
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386
8
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How to perform a destructive recovery on dvr?...other "options"?
I know I've seen theses instructions posted before but for some reason my searches haven't been able to locate them. I've been getting an X8 on my IPH8010 so it looks like the dvr finally bit the dust. I've tried non-destructive unplugging power 3 times many times and had no success reviving it.
Question
330
2
Red wi-fi bars on UVerse box.
This is a recent development. We have had AT&T Uverse for years. The Wi-Fi indicator light was always green until recently and now it's red. The television is working fine just concerned about the red lights.
Question
398
2
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Receiver reboots on its own
When I press certain buttons, the receiver will continuously reboots. Last night, it rebooted without touching the remote. I tried switching receivers with another TV in home and problem persists on same TV. Not sure if this is a receiver or TV issue. Anyone experience this?
Question
159
4
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This set top box does not match the account settings
New refurbished box is giving me this error message. Help
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329
5
0
Accepted Solution
Official Solution
New TV receiver box getting account unavailable message
Just got a new tv receiver box and keep getting account unavailable message. Reset several times and same result
Question
448
2
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Volume button not working on remote
I have a Samsung tv and AT&T remote every button works on the remote except I can’t change the volume or mute the TV please help. I’ve tried re-pairing the remote and modifying audio settings but nothing works
Question
2.8K
2
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Accepted Solution
Replacement Power Block
I've called the number for Customer Service and done the "Chat/automated response" thing and they are to no avail. One of my received power blocks has gone bad. The system tests show good because the other receivers are all up and running. SO automated chat is a no go.
Question
159
9
0