U-verse TV Equipment

We're removing one of our TVs and need to send the receiver box back. Do we need inform att that we're returning it or just send it by ups?

Received a new wired DvR for the den TV. It continues to start, stop and pixelate. I have pulled plug on all devices, re booted router with no success. Have also checked input plugs and tried known working HDMI cables. My wireless boxes are fine. Help….

Collection of an old account from 2016! Turned over to a ERC not returning the equipment. I did return the equipment in 2016.

At least once a day, sometimes more often, our bedroom tv loses its signal and we have to reset the modem. This is very frustrating, especially considering how much we are paying each month. Seriously considering dropping U-verse altogether!

I have AT&T uverse and fiber internet. My living room TV works fine. The bedroom receiver has flashing lights. I tried rebooting the receiver. Still flashing lights.  I rebooted the gateway. Still flashing lights. Now what? I had a power outage for eleven hours after storm.

Often when I try to watch a recorded program on my secondary receiver, I get a bar down near the bottom of the screen that says "Press Ok to browse a list of recordings". Pressing OK, back, or exit just stops the playback and returns to the program list, although the program list generally has to re

My wireless VIP 2500 has died. I need a new one.  I have spent over an hour on the phone being shifted from number to number with no one able to assist.  I need a direct call number to order a new box.  I am an employee and it seems to be harder to provide support than if I were not.

It usually takes me 3 times to turn off my box and tv after pressing the off button on my att remote. I press the off button, it turns off and then right back on after a few seconds. I press off and it does it again. Usually on the 3rd time it takes and stays off. It only ever happens on my main tv

I have the same issue as Jessica Strum’s above issue. Apparently previous owner had a business account which has not been canceled. So I can’t get service. After hours on the phone , I called Xfinity. They are coming tomorrow to set up tv and internet.

We have 6 U-verse receivers in a A/V closet for 6 treadmills with TV's and when the machines are not in use the receivers timeout and you have to press the ok button. The treadmills are able to change the channels on the console, but do not have an ok button, so you have to go in the closet and and