Trying to record tonight’s basketball game, getting message that it’s already aired and can’t be recorded. The url you recommended earlier doesn’t answer this.

I have a new installation, Genie2 HS17 + C71KW, when I try to tune any 4K channel (106,107…) a pop up message says “The program you selected could not be authorized for this location “. I have refreshed receiver, called customer care several times, a technician replaced boxes and lnb, I tried a reve

I am having some issues with my Gemini box when watching recordings. When you put it on pause for over a few minutes and then hit pause to go back to what you were watching it would just go to a black screen. The only way to get it back is to turn off the gemini and then turn it back on. The other i

How do I remove channels I don’t want from view

In the guide search, it is only showing me a purchase option rather than the free airing that is coming up next week. Anyone else experiencing this or have ideas on how to fix it?

I need a better streaming remote

What are other options for this remote?

I have the channel in my lineup. I can watch the channel live. I have the recording. It's in my library, but when I try to watch it, it says it's restricted. I've seen a lot of dumb stuff with Direct TV, but this is next level.

Mariners baseball is set to series record. I checked in today after it should have been 30 minutes into the recording (start at 3:35 PM PST)- and it was not recording it. This series record setting usually works - but not every time. It was not being also broadcast on the MLB channel just for your i

I choose a tv programs to record, I always select to record only "New episodes," yet for every tv series I record, I get many past episodes on secondary channels, not ONLY the New Ones. I have deleted and re-added the recording series request many times, making sure that I am choosing "New episodes.