Scheduled series recordings not working

I too am having the same issue! Past forums with similar issues say it’s a sever coding error that has to be fixed on att side. Can someone please resolve this issue. Paying for a debt service is pretty much useless if scheduled recordings is not working. 

This is happening to me too. My parents are having the same issue and they live in a different house with a different DVR. I tried to chat with ATT on Twitter, but they just sent me the standard "restart your DVR" message that didn't work. It's been going on for about a month now. Here are some links to other answers in the past.

https://forums.att.com/conversations/uverse-tv-equipment/series-are-not-being-scheduled-for-record-need-confirmation/5df01d2abad5f2f6060e7168

https://forums.att.com/conversations/watching-uverse-tv/uverse-dvr-series-scheduled-recordings-are-not-functioning/625ce61d453e2f45c8bcf945

Looks like they've fixed it in the past too which proves that it is their problem and not our DVRs. I hope they resolve it soon. It's very frustrating to have to re-record series every week. Very unhappy with AT&T right now. Been for a long time actually. :(

Hi there, pikabelle. We understand how inconvenient it is that your scheduled series are not recording. Let's get you the help that you need. 

Here are some tips that may be helpful on fixing your concern:

1. Press Menu on your U-verse TV remote control. 
2. Use the arrow keys and scroll down to Help, then press OK.
3. Scroll down to Information and press OK.
4. Scroll right and select Troubleshoot & Resolve.
5. Select TV from the top menu.
6. Choose DVR and follow the prompts.

This is an alternate way to troubleshoot your DVR. Please let us know if this helps. If not, we may need to speak in a DM to properly assist you.

Aaron, AT&T Community Specialist.

I don’t think all of us are having identical hardware issues with our dvrs. There seems to be some issue on Att’s end that is not allowing the dvr recognize programming and therefore is not recording scheduled programs. 

I’ve had the same problem since April 18 when my saved series stopped scheduling. I spoke with a AT&T rep for over an hour trying to explain this problem to her (waste of time) she performed a reboot to my DVR (didn’t work) then suggested sending me a new DVR (not the problem) then finally said she could do a factory reset to my DVR but it could remove all of my saved recordings (I refused this option). I truly believe this is an internal AT&T problem, it seems to me that the saved series is not communicating with the Guide to schedule our programs. 
I’m in Birmingham,AL and have seen others from my state here posting on the same issue.

We understand your frustration and would be happy to help with your DVR recordings for your U-verse TV service @tah037. 

To get started, we'll need to meet in a DM so we can take a closer look into what is happening. In order to proceed, please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.

Robert, AT&T Community Specialist

Hello Robert, there are numerous customers across multiple forum threads with the same issue. What is being done to fix the problem for everyone? 

Glad to help you fix your DVR recordings, Bkhome.

This is something that we're handling on a case-by-case basis. To help you find a solution, we'll be sending you a Direct Message. There will be a chat icon in the upper right corner of the Forum page once the message has been sent.

Aminah, AT&T Community Specialist

DeloresSeamon, thanks for your comment. I have tried rebooting my DVR, checked my series settings, called AT&T twice an explained my issue to them, initiated a chat with them and still can’t get the problem solved. This is possibly an internal AT&T issue, a software problem, a server problem. This is happening to several people on this forum in different parts of the country.

I’m very frustrated with AT&T’s efforts in getting this problem fixed. My DVR has not scheduled any of my series since April 17

Robert, AT&T Community Specialist,

I started a chat with you at 5:19pm CST and you stated your were checking on my problem with my DVR, it’s now 6:30pm CST and you never returned to our chat. What’s up with that??? Were are you???