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WAP and 2.4GHz WiFi interferrence
When my WAP is plugged in, the PAIRED light is blinking and my 2.4GHz WiFi is non-functional. I have no issues with my WiFi boxes, however as soon as I unplug the WAP, my 2.4GHz WiFi is just like it was prior to my service call and an unsuccessful attempt to connect a third WiFi cable box.
JefferMC
ACE - Expert
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36.8K Messages
2 years ago
That's strange, as the WAP is a 5 GHz only device, and shouldn't have much effect on 2.4 GHz.
That said, be sure that the WAP is at least 3 feet from the Gateway, preferably further if the cord will reach. If you haven't already, power cycle the Gateway as well as the WAP.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Let's get your 2.4 GHz Wi-Fi band working, @corayb!
Like @JefferMC said, you'll want to restart your WAP and gateway.
Let us know if these steps help!
Along with the steps, can you let us know the enviornment that your gateway is in? By using the Wi-Fi signal strength section in the aforementioned link, you can find out houwy our eniornment could be impacting youe 2.4 Ghz signal. Also, can you let us know exactly how your service was activing prior to your service call? What all took palce during that call? Know this information can help us in finding a resolution for your Wi-Fi.
We look forward to hearing from you!
CalebP, AT&T Community Specilaist
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