4 Messages
New box not provisioned.
After ATT Tech installed the new "Internet Protocol Set Top Box, I keep getting the message "set top box does not match account settings". The serial number of the box is 171945303.
4 Messages
After ATT Tech installed the new "Internet Protocol Set Top Box, I keep getting the message "set top box does not match account settings". The serial number of the box is 171945303.
skeeterintexas
ACE - Expert
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28.3K Messages
1 year ago
Did you try calling CS to get it provisioned?
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grfromtx
4 Messages
1 year ago
Yes, I worked with him for more than an hour and 15 minutes.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We're here to help get your Internet Protocol wireless box set up, @grfromtx.
We suggest trying out Troubleshooting and Resolve Tool. It can check if there were any hardware issues that may cause it to be unable to connect properly to your account.
In the meantime, we'd like to invite you to a Direct Message in order to check your equipment's status on our end, and see what options are available to get you connected. Please check for our message in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to speaking with you!
Rosey, AT&T Community Specialist
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