New box not provisioned.

Question

After ATT Tech installed the new 'Internet Protocol Set Top Box, I keep getting the message 'set top box does not match account settings'.  The serial number of the box is 171945303.

skeeterintexas · Answer

Did you try calling CS to get it provisioned?

grfromtx · Answer

Yes, I worked with him for more than an hour and 15 minutes.

DIRECTVhelp · Answer

We're here to help get your Internet Protocol wireless box set up,

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grfromtx

New box not provisioned.

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grfromtx

New box not provisioned.

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