
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
1.6K
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Question
Programs disappear from DVR or no longer record
Programs set to record are no longer recording and/or are disappearing after they have been recorded. One day we will have 17 items showing on the list, the next day there are only 7.
Question
201
1
0
Accepted Solution
Official Solution
How can I get closed captioning to work on ABC?
My CC stopped working on all ABC programming, which come from our local ABC affiliate. This is consistent with all our TVs. CC works on all other channels and networks. The local affiliate says it sees no problems.
Question
339
3
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U-Verse DVR scheduled series recordings not functioning after 2 week period
DVR only shows future recordings for a period of 2 weeks upon creating a recorded series, and then it no longers creates or records the scheduled recording. Its as if it only wants to schedule 2 weeks from the initial series recording creation. Previous DVRs did not have this problem. As usual tech
Question
433
20
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House remodel, adding ATT fiber - what runs to set-top boxes
We completely gutted a house for a remodel. I’ve run both rigid and flexible conduit, including service entry point from exterior into crawl space. AT&T just built out fiber network where we live. My main question is, assuming the ONT/gateway aren’t next to TVs, what connection will DVR and
Question
244
2
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Closed
DVR Erases Recordings Randomly
I am ready to scream (truth is I have several times and sometimes at AT&T technical staff), my DVR will randomly delete recordings. I won’t bore you with details of previous encounters with tech support, but they have replaced both the gateway and DVR numerous times. Sometimes it works for a lon
Question
847
18
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BGW320
I have the BGW320 gateway and U-Verse cable for a wired DVR modem. Need to purchase an adapter to convert coax HPNA network to enternet. What can I purchase.
Question
147
2
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U-verse signal lost but changing channel works - for one minute then freezes
I get the U-verse signal is lost message, but if I Go up or down one channel, Things work great - for one minute and then the picture freezes and sound goes away. Have tried all the cable connections, even switched the receiver with the one from another tv in the house, To no avail. Ideas?&
Question
3.8K
48
Accepted Solution
Official Solution
Pairing up REceiver and Wireless access point
I received a new VIP2500 wireless receiver to replace an older model receiver. I tried numerous times following the steps. Still no luck.
Question
1.3K
11
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Intermittent U-verse signal strength
I ordered a new wireless receiver and installed it last week in the same place as the old receiver. All other equipment stayed the same and in the same location. The signal is constantly going in/out. The screen freezes every 10 seconds or so and the signal strength goes up/ down all th
Question
239
3
0
Replacement wireless receiver not completing setup
Replacement wireless receiver not completing setup. Said connected, I hit option to update firmware and been on U-verse screen with spinning circle on bottom right for over an hour, I moved it right next to WAP same thing for last hour.
Question
319
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