Replacement Power Block

By “Power Block/Brick” are you talking about a Battery Backup?  I don’t know of any Power Brick for Uverse TV.

Well power block or power brick are what we in the oil business call the convertor block that plugs into 110v AC and converts the output into 12v DC to plug into the back of the receiver.  Nonetheless ATT Customer Service just recommended me to buy one on Amazon or ebay.  

like this

Yeah eBay or Amazon 

Thanks for reaching out to us and we'll be happy to help with your replacement power block, @cward2. 

We appreciate our ACEs for providing that helpful information. 

In order to further assist with getting you a new power block we'll need to meet you in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer. 

We look forward to hearing from you. 

Robert, AT&T Community Specialist

AT&T never had a problem replacement power blocks/bricks/supplies/whatever you want to call them.  I'm guessing they just talked to incompetent offshore customer support.  But unless you've tested the receiver with another power supply and it works, obviously there is a possibility the box is fried as well as power supply.

I tested with another power block and the receiver worked perfectly.  ATT sent me a new receiver and it has a new power block. The new receiver has a bigger hard drive and a much smaller power block.  Shipped and received the old one.

Thank you for providing us with an update, @cward2. We are happy to hear you receiver is working. 

Just a friendly reminder, to send your previously used AT&T equipment. 

If you have any questions or concerns, please reach out! Thanks again for reaching out to AT&T Community Forums!

Rosey, AT&T Community Specialist