U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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5am Wireless Box Reboot

Over the last couple of weeks, I have noticed that my wireless box is rebooting at 5am EST.This happened at least 3 times.Have others experienced this issue or do you know if this is a "forced" restart put out by AT&T? Tried to search the issue but no results from AT&T U-verse web. Any ideas?Thanks

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HDMI CABLE

How do I get a new hdmi cable to connect the receiver to the tv?

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238

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Worthless equipment (

keep having to REPEATEDLY reset receiver on one tv. Have been at it for three hours now and still no picture. Apparently ATT has no customer service contact number or people to answer it. One wonders why they have an alleged customer “service” sight.

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73

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Direct TV Equipment

Need to file a dispute regarding Direct TV genies that are being charged to my account. I don't have the equipment, and have not had it for years.  Apparently, the equipment was never taken off my account by the service rep who removed the equipment from an old residence and installed new equi

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Official Solution

Service issues

No service for 3 days

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298

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wireless Access point not maintaining connection

The TV's connected to wireless receiver lose signal often. This is annoying.  Do not wish to have wires all over my home.  Is there a way to increase the wireless signal or ADD  another access point

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Disconnecting Receiver

I am cancelling my U-verse TV service. I need to know how to disconnect the TV receiver box from the TV, while maintaining my Internet/WiFi and phone services.

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478

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Google mesh

I just installed a google mesh system in my house. All of my devices, including 3/4 AT&T receivers, are connecting. One of them is not. How do I determine the problem? Amy

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144

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Accepted Solution

Official Solution

Main UVERSE receiver box - Motorola 2250.

Unit was unplugged for 24 hours. Reconnected power, cable, & HDMI. The lights on the front of the UVERSE box blink - power button (for restarting), link (green), HD (blue), & red (record). No response on TV.

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Need Support Connecting to TV

Hello, I have been on the phone multiple times trying to get my TV connected. At one point, AT&T deleted all access to all my channels and have told me multiple ways to get connected, all of which do not work. At one point they said to make a new email because my old email "was used too much."

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NEED HELP?

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