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receiver can't find HDMI1
5 yrs old UVerse box can't make the HDMI1 connection anymore. Tried rebooting 6 or 8 times, TV can't see it. Two other receivers working just fine. The green light is dimmer on the bad unit when it's powered up. Is it possible that it's just gone south and I need a new one?
JefferMC
ACE - Expert
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36.8K Messages
3 years ago
Yes, quite possible. It could also be the power brick, but the solution is the same. Call 800-288-2020 and tell them it has quit working and you need another. They'll ship you a replacement, and you can then take the failed one to the nearest The UPS Store or FedEx Office store front along with your account number in order to return it. Keep your receipt!
Note that if this is your DVR box then you will have lost any recordings on it.
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