U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Non returned equipment fee
I moved over 2 years ago to an area that does not have Uverse. I returned the equipment via UPS as instructed. I received a letter 6 months later saying that I owed $611 for non returned equipment. I called customer service, and they said that they could see where the equipment was returned and they
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505
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Refund for unused services
My family recently (45 days) switched to ATT for our TV service. It was not a good fit for our family. ATT has a several bugs to work out before they try to bring their television products to the consumer. This was a poor reflection on ATT good name. This has the potential to give ATT a black eye in
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145
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Need a replacement device for U-verse.
The choice I made through the automated support system brought me to an area related to unused device disposal, but I need to recycle a failing device that is still in use.
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110
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U-verse receiver won't restart
The screen says The U-verse tv is not available at this time. Restart reciever
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345
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Replacement Remote does not work, instructions are WRONG!
My old remote quit, a new one was sent, the volume controls do not work, called 800-288 etc. they sent another one, It has the same problem, it is an s20 and I have an Orion TV in the kitchen.
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87
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Playback Jumping Ahead
For the last 2 days, when I rewind a program then begin watching, after approx 15 mins it'll jump ahead saying its to allow recording. But, nothing is recording! It also hasn't hit the hour buffer, so I'm wondering why this is happening & how to stop it. I've also rebooted the receiver & WAP several
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Accepted Solution
Official Solution
Talk to a real person in support
How do you quickly reach a real person for tech or customer support? AT&T has the worst contact for customers that I have ever experienced.
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3.1K
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Tv DVR not working and have been asking for help for months with no solutions
Hello, I apologize in advance if i come across as rude in this but after months of trying to get our TV working its hard to be polite anymore. We called in march to let At&t know that our DVR wasn't working and they walked us through the typical troubleshooting steps, then ended up having to get
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152
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Remote Control Problem
The mute button on my AT&T U-Verse remote control (S10) quit working. AT&T sent me a replacement remote (S30). I programmed the new (refurbished) unit which worked fine initially. The power button then began turning on and off only my DVR, not both the TV and DVR. I reprogramed the re
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418
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