
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Losses signal, losing patience
My wireless receiver freezes, sometimes I can channel up and back and get channel back. Now I just lose signal completely. My wired receiver is fine but the wireless receiver is on my last nerve. I've unplugged the gateway, reset the receiver and nothing works it has a mind of its own. I heard AT&T
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95
4
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RETURNED BOX
What do you do when you returned box via UPS, HAVE RECEIPT AND ARE NOW BILLED TWICE BECAUSE THEY CLAIMED HAVE NOT RECIEVED BOX?
Question
45
1
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replacing uverse coax with fiber
ATT wants to schedule replacing my Uverse service currently coming in on phone lines and use fiber instead. My understanding is that fiber will run to the house to a box (modem?) and a separate cat5 cable has to run from that box to each TV location (in my case, 2 TV's), because they're no longer al
Question
392
5
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How do I fix security on Cisco_AP_VEN501 ?
I recently installed the Smart Home Manager app from ATT, and it says the Cisco_AP_VEN501 has a security issue and I should fix it. But the Cisco_AP_VEN501 has no tools to update it as far as I can see. How do I fix this security hole?
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117
2
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U-Verse is not working
I just set up a new AT&T Gateway modem, and while my internet is up and running, my U-verse TV is not. How do I fix this myself? Also, two ethernet cables are blinking amber. AT&T content says this means an update is in progress. Does this have to do with my U-verse not working? Any thoughts or solu
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157
2
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Intermittent DVR problem
Tried calling contact phone number multiple times. Automated line runs tests and finds no problem. I have frequent intermittent problem while watching DVR with U-Verse getting message "Network problems have stopped the stream. This program is not currently available for playing. Recording playback i
Question
290
3
0
U-verse TV not set up
Hello, I am a new U-verse customer through my apartment complex. Last week I had my modem and U-verse box installed but it appears that my service was not activated. The internet works but the TV is stuck at a loading screen with a “U-verse is not available at this time message.” Can I please get he
Question
205
4
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Accepted Solution
Official Solution
DVR stops working
I understand that I will have no TV service when the neighborhood fiber goes out of service. But why does my ATT DVR stop working. Not remote cloud service....the DVR that is right here where I can see, taste, smell, touch it.
Question
563
9
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Accepted Solution
Official Solution
not receiving TV WAP signal.
Everything U-Verse TV has worked fine for several years. (In addition to hard-wired receivers), I have 2 wireless receivers working off a WAP, which is about 35 Ft from one receiver, and, hmm, 50 ft. from from another ( and, because it’s an ell-shaped house, shortest direct signal “path” to that rec
Question
393
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