New Member
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1 Message
Recorded programs on DVR missing
Got up this morning to find a lot of recordings I haven’t watched missing. I followed the Help Menu to reboot the DVR and that didn’t fix it. This is for Uverse. Either AT&T restores my recordings or I’m leaving. There are much better and cheaper alternatives. My recordings were the only reason I hadn’t left yet.
baseballisback
ACE - Professor
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8.1K Messages
3 years ago
From time to time, equipment fails. This is the case with any company in any business. I'm not sure how any TV provider could restore recordings saved locally.
Keep in mind this is also a customer-to-customer forum. While a small number of employees do post, they do so in their free time and not as employees.
But how do we know who you are, if anyone here is to restore your recordings? PLEASE DO NOT POST PERSONAL INFORMATION.
Do you mean "cheaper" like an insult? I'm not sure if I'd want a "cheap" couch or a home "cheaply" built. If you mean "affordable" then remember that all promotions expire and you could be stuck with a contract.
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Constructive
Employee
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34K Messages
3 years ago
Recordings aren’t forever they expire and get deleted. This is the same with charter And all other providers due to an agreement with the networks. There is no way to restore any recordings.
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
If you have too many recordings and more are scheduled, older ones will automatically delete unless you select "save until I delete."
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@TiredofProblems2021
Recordings can be kept indefinitely if you mark them as such.
If the DVR storage is full, it will start pushing older ones off.
I don’t believe there’s any way to recover recordings once they’re delisted.
I’d keep the DVR on battery backup to give yourself the best chance of reliability.
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