Hi. With the settop box Ethernet wired to the gateway and connected to a TV, unplug and plug it in 3 consecutive times separated by a few seconds. On the final power up , the box should start a lengthy startup that will take several minutes to complete, so let it finish. You’ll know you’re there if you see a gray gear. This procedure will work if your device is functional and not damaged.
I recommend keeping this equipment on battery backup.
Call CS. If it is determined that you need replacement equipment, it can be sent for a self-install. You have 60 days to return the bad piece via UPS/FedEx.
If it's your DVR, you will lose your recordings but not your schedule.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Kstro
Hi. With the settop box Ethernet wired to the gateway and connected to a TV, unplug and plug it in 3 consecutive times separated by a few seconds. On the final power up , the box should start a lengthy startup that will take several minutes to complete, so let it finish. You’ll know you’re there if you see a gray gear. This procedure will work if your device is functional and not damaged.
I recommend keeping this equipment on battery backup.
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skeeterintexas
ACE - Expert
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28.3K Messages
3 years ago
By "receptor" do you mean receiver???
Call CS. If it is determined that you need replacement equipment, it can be sent for a self-install. You have 60 days to return the bad piece via UPS/FedEx.
If it's your DVR, you will lose your recordings but not your schedule.
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