New Member
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3 Messages
Red link light on receiver
The link light is always red. The picture and sound freezes. Eventually the system reboots itself. It usually takes a couple of hours for the reboots to work. I have rebooted myself and that works no better.
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're happy to help you with your receiver, @joekathy0824.
Try the following Troubleshoot & Resolve steps from your TV:
Let us know if this helped or if you need further assistance.
Aminah, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
If that doesn't work, call 800-288-2020 for a replacement. One will be shipped via FedEx or UPS. Return the defective to any FedEx or UPS store and they'll do the rest.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
I just accidentally peeked at a similar 2 year old thread, and in it was a suggestion to confirm connectivity back to gateway. Wiring. If something changed in that area, putting another box in won’t change the result.
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