U-verse TV Equipment

Is a tech appointment need to add a wired stb to my home? Would that be considered a billable dispatch costing $99? I know I can have a wireless one sent to me for $49 plus the $10 monthly fee.

Receiver continually reboot itself and restarts

When I returned the gateway through UPS, I did receive a confirmation within a week via email that AT&T had received it. I returned the DVR through FedEx just because they were closer to where I was going. It has been over a month and NO confirmation. I have called and tried to get confirmation and

EVERY night cable will freeze or lose signal for anywhere from 5 seconds to 5 minutes. I have reset box, reset modem, disconnected everything and then reconnected and still happens. Been going on for months!

Have been trying to get replacement remote control for about 1 week. Every time I order it, it say "error" - unable to do anything - come back later. Finally got on chat. Told them and response was to "run diagnostics". After 20-30 minutes, agent gave me to supervisor "Stanly". Response was basicall

Like many others, I returned my equipment to the ups store. They scanned it and said everything was fine. I could have sworn I kept my reciept but can't locate it. ATT charged me for the equipment. Although it is useless and I have no reason it keep it. Now seeing thousands of other customers having

I was helped by Brian from the Tulsa Team, and he was amazing. He’s a real problem solver and very patient. He makes the customer feel as if he isn’t trying to rush them off the phone. He was very assertive to the problem and finding the solution. This is the type of employee that is management mate

Says…no signal….for ONE channel. All other channels are working fine. Tried rebooting. Why would one station have no signal? This happens here and there. Sometimes lasts for a day or two. Aggravating…because, of course, it’s the one I want to watch.

I’m having trouble with my U-verse and am pretty sure it’s with my DVR. I’m getting pixelation on the TV that’s hooked up to the TV, as well as on my recordings. I’ve watched the recordings on my other TVs and still have the pixelation. I’ve rebooted the receivers and the gateway to see if that help

I have reset my gateway, modem, unplugged tvs, box, etc. Followed every direction from ATT but my wireless TVs are not working. It says "input not found" but they were working before Hurricane Ida. Another odd thing; my password (from the gateway) will no longer work on the gateway page. It keeps sa