Tutor
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2 Messages
U-verse freezes every 10-15 seconds
Our main TV is working fine; problem is with secondary TV. Netflix works okay, so internet signal is good.
10-15 seconds after changing channels, it freezes. I can immediately change channels again and get another 10-15 seconds. If I wait, the "U-verse signal has been lost" window replaces the frozen one. I can again change channels immediately and see the same pattern repeated.
We've had this TV and setup for several years. The TV is connected to the ATT router using a VIP2500 box. I bypassed the Orbi mesh we had it on and that had no effect. We've tried all the usually rebooting, unplugging etc., that we've always tried in the past.
I seem to have eliminated the obvious stuff. Is the VIP box the likely culprit or did I miss something? Thanks.
JefferMC
ACE - Expert
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36.8K Messages
1 year ago
Have you somehow changed your wiring, or newly set up that Orbi mesh?
Your issue is caused by problems with the U-verse TV Multicast signal not making it to the receiver that's freezing after 10 seconds. That's normally caused by a network configuration, so typically that means that something has changed. Most typically the receiver or WAP is either connected through some router (not a switch), or a Wireless Router / Access Point (such as the Orbi) is on the same switch as the WAP or a receiver.
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bskrass
Tutor
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2 Messages
1 year ago
@JefferMC - We added the Orbi a couple of years ago and haven't touched anything in the setup since then. I reset the TV to factory settings and then reconnected it to the ATT router, not the Orbi, to check whether the Orbi or even the TV could be the issue for some sudden reason. It's a mystery to me - all of a sudden yesterday this issue popped up out of nowhere.
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denisse70
New Member
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2 Messages
1 year ago
I've had a similar issue before. It sounds like you've done quite a bit of troubleshooting already. Considering your setup and the steps you've taken, it might indeed be worth checking the VIP2500 box. Sometimes, issues like freezing can be related to the hardware itself.
Since Netflix works fine, it seems your internet connection is solid. If the problem persists, reaching out to your service provider's support might be the next step. They might be able to run some diagnostics on their end to identify the root cause.
Best of luck in getting this resolved!
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