Receiver reboots on its own

WE're here to assist with your receivers restarting, @fjparrino!

Have you tried performing a non-disaster recovery to see if this fixed the issue?

You can perform this with these steps:

1. Unplug the receiver or DVR power cord from the wall or back of the box.

2. Wait 10 seconds.

3. Plug in the receiver and DVR.

4. When three white dots appear on the screen, unplug the receiver/DVR again.

5. Repeat this process two more times.

6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

Give this a try and let us know if it works! If not, we have a few more thing we can try.

CalebP, AT&T Community Specialist

@fjparrino Did you swap the power supplies as well? not all the power supplies for all models are identical.  it could be a bad power supply or bad electrical outlet.

The unplugging and plugging back in did not resolve the problem.  

Swapping the power supplies did resolve the problem.

Thanks to ATTHelp and burneraccount for their suggestions.

Thanks for getting back to us, fjparrino!

Since the non-disaster recovery didn't work, let's try a disaster recovery.

1. Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

3. If the gear on the TV screen appears, wait until completion.

4. If the gear on the TV screen does not appear, repeat the disaster recovery process. 

If the problem persists, we can bring you into a Direct Message to send you a replacement receiver.

Aminah, AT&T Community Specialist