1 Message
Non-Functioning U-verse Wireless DVR
My wireless VIP 2500 has died. I need a new one. I have spent over an hour on the phone being shifted from number to number with no one able to assist. I need a direct call number to order a new box. I am an employee and it seems to be harder to provide support than if I were not. Please help.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Let's help get your DVR replaced, @Shoene!
So that we can check on your options on our end, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!
Lacey, AT&T Community Specialist
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