2 Messages
We lose the connection on one of our tvs every day and have to reset the modem.
At least once a day, sometimes more often, our bedroom tv loses its signal and we have to reset the modem. This is very frustrating, especially considering how much we are paying each month. Seriously considering dropping U-verse altogether!
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We understand your frustration and would be happy to help with your U-verse TV service @jtshoultz.
To get started, we'd recommend checking out our information on how to troubleshoot your U-verse TV service. You can try our troubleshoot and resolve tool on your U-verse TV by pressing Menu on your remote, then select Help. Choose Information and then Troubleshoot & Resolve.
Let us know if this helps as we may need to bring you into a DM to take a close look into your TV service.
Robert, AT&T Community Specialist
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jtshoultz
2 Messages
1 year ago
I am out of town, but will try this solution when I return. Thanks.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thanks for sharing that information with us, @jtshoultz.
Please reach back out once you're home and let us know if the steps we provided helped with the U-verse TV service you're experiencing.
We look forward to hearing from you.
Robert, AT&T Community Specialist
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