New to the Community? Visit the Community How-To and Guidelines to get started.
DIRECTV Equipment
Get help with your DVR, receiver and satellite equipment.
19.3K
All
Question
Connect Gemini to genie 2
I recently had to get a new genie 2 and it took a while with tech support to connect my mini to it but it finally worked. However they could not help me connect my Gemini to it as well. Nothing has moved positions or wiring or anything it just keeps giving me the 615 error message. The dash then 987
Question
196
3
0
Accepted Solution
LNB issue? Pixelating and Cutting Out
We have a DirecTV Genie and two mini Genies. A couple days ago the software updated. Since then we've been having issues with pixelation and cutting out, like happens during storms (but there are no storms). I troubleshooted yesterday and even had DirecTV support run tests with no success. In my ef
Question
217
9
0
Accepted Solution
New: "Your TV does not support this program's content protection" message
After more than 6 years, today I now get: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program". I am sure that my old high end Panasonic plasma monitor/display (not a TV as it has no tuner) does no
Question
10.5K
6
0
acquiring guide data
I have an HR24-500 receiver and a TracVision TV3 dish. When I recently restarted the system after being away for a while. I refreshed the receiver via my account. Then when I restarted the system, the receiver got stuck on acquiring guide data. I have power cycled the receiver, restarte
Question
247
3
0
DirecTV remote not controlling new Samsung QN65S90DAFXZA
Just purchased a brand new Samsung QN65S90DAFXZA and I tried all 53 Samsung codes with the receiver and none of them will control our new TV.... maybe it is time to cut the dish.... not using 2 remotes...Is there still any good 'learning' remotes on the market? I remember 20 years ago I had a touch
Question
196
2
0
2 Gemini remotes, 2 Gemini boxes
I have two different Samsung TVs in my Man cave connected to two different Gemini boxes and two different Gemini remotes. I’ve paired each remote with its corresponding box. However either remote will turn on both boxes and both TVs. Is there any way to keep one remote from turning on both boxes and
Question
215
1
0
Accepted Solution
Official Solution
Equipment upgrade
Hello all! My parents have been DirectTV customers forever. Late 1990's I think. Live in the woods. ;) They currently have an H23-600, HR44-200, two C51-500's, and two C41-500's. Each receiver has a coax connected to it. I heard from someone that the latest technology only requ
Question
12.2K
16
0
Pairing a RC-66 remote with TCL
Just purchased a TCL 32S331 Roku Smart TV and need to get a RC-66 remote to control the power and sound on the TV. My receiver box is a H25/700. I went through the code lookup and found 12434 as a code but it doesn't work. I tried using the remote setup feature in the Directv menu but i
Question
2.9K
9
0
Error code 775
Test ran on the receiver says can’t detect the swm adapter not having a spare I swapped out the lnb but same results. I took the swm adapter to another location and it works fine.
Question
198
2
0
TCL Roku Tv/Genie Remote
I am able to set up the Genie remote with the Roku TV (TCL 4 series S453) in that the remote works fine when in Satellite TV Mode... in that all the buttons work as expected. And when in the Roku menu however, only the volume and power on/off work from the Genie remote. However, I am unable t
Question
884
4
0