Tutor
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6 Messages
DVR stops working
I understand that I will have no TV service when the neighborhood fiber goes out of service. But why does my ATT DVR stop working. Not remote cloud service....the DVR that is right here where I can see, taste, smell, touch it.
Accepted Solution
Official Solution
dave006
Scholar
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5 Messages
4 years ago
There are a couple of minor technical reasons that could have been overcome with a little more coding but the real reason is so that you can't record content to the DVR and then move it to another location and watch the recording without tracking.
The content is also protected by Digital Rights Management features. It is not just the AT&T DVR, Comcast X1 DVRs have the same issue and finally I have also seen this behavior on Cox.
Dave
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Accepted Solution
Official Solution
JefferMC
ACE - Expert
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37.1K Messages
4 years ago
As dave006 says, the DVR must connect to the AT&T network to validate your account and obtain decryption keys for the playback of the recording.
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gr8sho
ACE - Professor
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1.5K Messages
4 years ago
A better question is why is your service going out. I would think this is a far more important issue to get resolved.
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DIRECTVhelp
Community Support
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255.4K Messages
4 years ago
We're here to help with your DVR, @bstan49901.
Here is more information on how to troubleshoot your DVR. Let us know if this helps or provide us more information, so we can better assist you.
Elmi, AT&T Community Specialist.
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bstan49901
Tutor
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6 Messages
4 years ago
ATTHelp
Community Support
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9 hours ago
We're here to help with your DVR, @bstan49901.
I mean that when I press the (show me my) Recordings button on my remote Then I get the error message that says " Your DVR is not connected to your network--Please insure that the DVR power is ON and insure that the DVR is connected to your network."
Rebooting the gateway is what CAUSES the problem (after WAN failure.)
Rebooting the DVR after the system says "DVR is not connected" does NOT help the situation.
The DVR power IS on and the DVR IS connected to my network....I am able to PING the DVR box and it always replies "HERE I AM".
As for the WAN going down....that is another problem. I could deal with THAT problem a little easier IF I could watch yesterday's soap operas until the prem-tech gets here and says "that's a line problem." Then I have to wait until the line-tech gets here and actually fixes the problem.
Bstan
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bstan49901
Tutor
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6 Messages
4 years ago
I think Dave006 and JefferMC have a good bead on the issue.
I used to think that the "cloud DVR" was a stupid idea.
When the WAN goes out-of-service then you can't watch last weeks soap operas until the prem-tech looks and then calls the line-tech who (eventually) fixes the line.
NOW I understand that the LOCAL DVR recording is JUST AS STUPID.
When the WAN goes out-of-service then you can't watch last weeks soap operas until the prem-tech looks and then calls the line-tech who (eventually) fixes the line.
What (Edited per community guidelines) designed THIS?
and I am not trying to steal recordings or watch then without paying for the service....I am just trying to SEE last week's As-the-world-turns while I can't watch anything....who would steal access to THAT ?
Bstan
(edited)
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bstan49901
Tutor
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6 Messages
4 years ago
Dave006--I don't like your answer....but I have (reluctantly) accepted it as the correct (non) answer.
(sigh)
Bstan
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CJ59
New Member
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1 Message
4 years ago
I have this problem also, and it is so frustrating! I can reset, unplug several times and still same error message on recordings!
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erik420
New Member
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1 Message
4 years ago
My DVR keeps needing to be rebooted because it stops recording . And I don't notice until I go to watch recordings on my day off. When I called tech support they told me how to reboot but not why it happens or how to prevent it.
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