U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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Caller ID Display on U-Verse TV

WHY CAN'T Caller ID Display on U-Verse TV, our favorite convenience, remain available after August 27, 2021?

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Official Solution

How can I return a device during the Coronavirus (COVID-19) pandemic?

Modem to return

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6.5K

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My receptor not working

My u verse receptor not working the 3 led they are flashing the green yellow and red

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408

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Message Center

How do you delete the messages in the message center? The “Blue” light drives me nuts! Plus, how do you know of a new message if you can’t clear the old ones?

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199

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TV picture cut off and not filling screen

the tv tech that worked on our LG OLED smart tv connected it back to HDMI3. Could this be the problem? The ratio is set to 16:9.

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153

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Need to send in my receiver for a replacement

ISB7005 S/N 164063953 WIFI MAC 70:25:59:b4:4e.71 GUID 38d9f61b-ded3-475b-a46a-20c12c4130b7 PN 4040836 I have gone through the on-line self-help tutorials and steps to no avail. I have been a week without cable in my upstairs bedroom.  Need to know where to send this receiver and an ETA

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can you use a VIP2500 receiver with a Cisco mod VEN401-AT ?

We have been on the phone with ATT support for over 3 hrs and can't get it to work !

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294

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Unburied wires, rolled up unused wires, previously used utility box.

AT&T recently completed an upgrade to their utility box and left rolls of wire, wires hanging from utility poles, dilapidated utility box. Inquiring on how to get this matter resolved and cleaned up.

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As an AT&T U-Verse customer, what functionality will I lose is I drop AT&T internet?

I currently have AT&T U-Verse and AT&T internet. I'm planning to switch to XFinity for internet service.  Does U-Verse require AT&T internet for any of its features or will my TV experience be unchanged?

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why do i lose the uverse signal every hour in the last three days

Uverse drops my tv signal every hour for the last three days.

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NEED HELP?

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