Satellite Equipment

I work for a manufacturer of a popular soundbar. Recently DirecTV removed us from their remote programing guides. The "codes" they listed previously worked fine. I would like to send DirecTV a few remotes or a spreadsheet of the hex values for IR commands. Who do I contact? Is their a good email add

Have home theater setup w 3 smart TVs w ATT internet and Direct TV cable internet is down ATT tech says lines are not working at main box can’t fix today but I have cable and TVs all day won’t connect to live RV network connection not working how do I disable the internet part to watch cable tv ??

If I purchased a Gemini Air over ebay and hooked into an HDMI port on my TV can I sign in with my directv credentials that I use to check my account or the downloaded directv ap on my firestick. Will it work? It seems like it should as when I downloaded the directv app off firestick and signed in it

Is it possible they will update the menu and channel guide on Genie receivers and have guide similar to the Gemini guide/menu? It would be nice to have channel logos on the guide and not just abbreviated letters with channel number. I think prior to 2018 the guide on Genies had channel logos but was

I have the DirecTV App and I used to be able to record shows remotely. Now when I am not on the same WiFi network, the app will not let me record when remote. I have DIRECTV Genie2 HS17 / DVR Server. Is this a widespread issue?

I’ve been a Directv customer since the beginning, when there were 2 separate services (USSB) and I currently have a Genie HR54/500 500gigs which I’ve had since it came out, I only use 1 tv for Directv but enjoy the freedom of using the DVR. But it seems I’ve just about reached the end of the receive

My tv shut itself off while watching. After restarting it, my center Dennon speaker is not working and neither is the speak button on my DIRECTV remote.

Recently I purchased a ne LG A2 48" Oled TV. The magic remote, model #MR22GA, during set up of the TV appeared to be paired with the Direct TV receiver, model #H25-100 (mfr date 04/10/12). However, it will not change the channels of the Direct TV receiver. Is there a way to resolve this situation or

We recently helped a friend's mother-in-law relocate across country. I have her DirectTV equipment and am trying to find out what to return and where. I have two units - Model HR44-200, serial (Edited as per community guidelines) and Model C61-700, serial (Edited as per community guidelines) I also

I just upgraded to wireless genies in my house and they cut off my HD boxes that I have in my camper at the lake they say I can’t have both on the same account is that true