2 Messages
Trying to return hardware for a 3rd party / former subscriber
We recently helped a friend's mother-in-law relocate across country. I have her DirectTV equipment and am trying to find out what to return and where. I have two units -
Model HR44-200, serial (Edited as per community guidelines)
and
Model C61-700, serial (Edited as per community guidelines)
I also have remotes, cables and power cords.
The former customer's name is Susan (Edited as per community guidelines), former (Edited as per community guidelines). I do not have her DirectTV acct number. I believe she cancelled her service ~3weks ago.
My name is Richard (Edited as per community guidelines) and I can be reached at (Edited as per community guidelines) or (Edited as per community guidelines)
Please let me know if this equipment needs to be returned, it is 7-9yrs old, not sure you even want it back.
I understand you dont want the remotes, coax, and that there is a Fedex Post/Ship dropoff option.
bnwrx55
New Member
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24 Messages
1 year ago
Please be aware...this is a public Forum, ANYONE can see your post and you have included personal info in it...
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DIRECTVhelp
Community Support
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255.3K Messages
1 year ago
Hello @rayra ,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver's license details, and address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines https://forums.directv.com/page/DIRECTV-Community-Forum-Guidelines your personal details will be scrubbed. Have a great day!
Regards,
DIRECTV Moderator
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shannon02
ACE - Expert
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21.2K Messages
1 year ago
Most likely the C61 needs to be returned but it doesn't hurt to take the HR44 also, if they don't take it keep it for a few months then take it to an E-waste center . Both UPS/FedEx participating stores accept returns by scanning them in and giving you a receipt, keep it. DTV generally doesn't send a box unless you are more then 10 miles from a UPS/FedEx store to be taken to the post office and you may have to call them to get it. Since you are not the account holder DTV may not talk to you.
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rayra
2 Messages
1 year ago
Thought I was in a support private chat, not posting on an open forum, thanks for the scrub.
I'll try to find a direct contact or local office, I don't want to hang on to this box of gear any longer than I need to.
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shannon02
ACE - Expert
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21.2K Messages
1 year ago
DTV doesn't have any local offices, you take them to a UPS/FedEx store to scan them in.
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Juniper
ACE - Expert
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23.1K Messages
1 year ago
@rayra
The current process is to take any returnable boxes to a participating FedEx/The UPS Store with the account number for the free return. Make absolutely sure receipt is kept that they took possession.
If the customer is over 10 miles away from a participating shipping location, then normally they can call for a prepaid return kit. That goes by FedEx to the service address (with return by USPS), so I would only do this if there is still access to the home as you cannot redirect it.
The Mini Genie Client (C61) is expected to be returnable. The Genie (HR44) may also be accepted even though it is a slightly earlier model.
This is a public forum of other customers, not official support, so in the future please avoid posting personal info. We do our best to provide help and guidance, but have no access to accounts.
It is suggested for your friend to verify their account is actually canceled, as returning the equipment doesn't automatically close the account. Also if by chance they were expecting to start DirecTV where they relocated to, then they need their existing boxes as they go to the new place per a Movers order.
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