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Satellite Equipment

Satellite Equipment

Get help with your DVR, receiver and satellite equipment.

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(6057)
J
Complaint

While I love my satellite tv service with DIRECTV , I am so frustrated and angry with their customer service! I had a Gemini installed almost 3 weeks ago and as soon as the installer left it didn’t work so I’m stuck with no tv. Two other visits later and it still doesn’t work and I have had NUMEROUS

Question

178

3

0

Purchased Movie Not Listed

I purchased a movie some time ago and now it isn't listed either in 'All Recirdings' or in 'Purchases' Any ideas? James

Question

224

5

0

DVR not recording

DVR is not recording. It's not the 28 day thing. I tried to record the Emmy's , saw the red record indicator and nothing. Same thing happened when I got interrupted in the middle of a movie, tried to record the rest, set it up, came back the next day and nothing, no recording. There's enough space s

Question

105

1

0

Dish pointing

I have a dish in my RV that I set up when we are camping to watch ball games and such. I take the main receiver from the house and before I left I’d go to Directv’s page that was “dish pointing by zip code” and put in the closest zip to where I’d be camping and use those coordinates.  For

Question

1.4K

16

0

Signal strength issue

I’ve been getting numerous signal strength errors lately. Here are my transponder numbers. Are these good, bad???? Satellite transponders (32 total at 101º) 1-8 99 100 99 0 98 99 99 1009-16 98 100 100 78 98 99 100 10017-24 100 100 100 67 100 99 100 9925-32 100 97 100 100 100 100 100 100 Satellite t

Question

1.2K

10

0

On Demand Not available or connection to apps

I have been having tis problem for a month now and Directv services just told me that they are having a technical issue with connecting customers to the internet via their tv services. That means no on-demand services and no access to their app feature to access MAX or other apps. I was given no tim

Question

219

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Accepted Solution

Gemini

Anyone have having a problem that when watching a recorded show tv goes blank then notification that will resume once it gets a signal, then goes back to regular channels after reboot?

Question

518

12

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Is there still a Customer Satisfaction Department at DirecTv for people to speak with.

So, I have been a customer of DirecTv for over 20 years and have never had a complaint until now. 1. What happened to the customer satisfaction department where you could speak to someone and they made sure your experience was flawless in getting help and being satisfied with your service?  2.

Question

351

2

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Accepted Solution

Constant loud buzzing/humming noise

The DIRECTV box that stores multiple receivers and fans is attached to the exterior wall outside my daugther's bedroom. It started to make a constant, loud buzzing/humming noise about a month ago. I contacted customer service to file a claim. I was issued a claim number and received a text with cont

Question

920

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Wireless receiver

I have a wireless receiver in my garage. There is a coax connection from the dish in the garage. How do I set up the wireless Genie receiver currently connecting wirelessly to the main receiver to use the coax from the dish instead?

Question

156

3

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NEED HELP?

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