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Satellite Account
Learn how to manage your Satellite account.
4.5K
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Question
NBA League Pass not Streaming
Hi there - I am unable to stream NBA league pass on any device when selecting DirectTV as the provider. I've tried to resolve with both DirectTV and NBA ap and both unsuccessful. Thinking about just dropping DirectTV, asking for a refund to direct TV and buying through the NBA Ap.
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474
4
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blackout credit how do i assure that i receive it
I have attempted to apply for blackout credit of $10, for loss of local channels due to contract dispute between DirecTV and local station owners, but credit has not shown up on my latest billing.
Question
519
3
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Denied
Why didn't the representative for directv protection plan premier not explain that cracks on my laptop from mishaps aren't covered? When you go on line it says and I quote "Mishaps happen" I filed a claim and it was denied for this reason.
Question
189
2
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Bill has gone up over $60 a month and have called customer service multiple times. They will not do anything. Basically told me to cancel.
My bill has gone up over $60 a month the last six months. I was receiving some kind of discount and it must have fallen off. I have called customer service multiple times to get my bill back to a reasonable amount with no one willing to help me. I have been a loyal customer for several
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613
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Accepted Solution
Official Solution
Closed
why can't i stream nba league pass or watch on nba.com/watch while i choose directv as my provider?
i went to nba.com/watch to watch league pass. choose directv as my provider and i still see that i have to pay for subscription so i chatted w/ their support they said it's on directv side so i went to dtv support they said i should be able to view games on my dtv app using watch now feature even if
Question
3.4K
21
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Daily Calls from 855-622-7808
Hello - I receive daily call from the number above from someone stating to be from DirecTV. I am a DirecTV customer so I stayed on the line the first time and listened to their pitch. in short, they offered to give me two premium channels (to thank me for my continued loyalty) at no cost to m
Question
191
3
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Customer Service Bait and Switch?
When someone speaks with "Win-back" and reactivates an account disconnected because they are old an unable to pay 200 plus per month, various promises are made to regain a customer. A price is offered and a time-frame specified. All the channels are discussed. Then, the customer agrees, and tries
Question
173
1
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Closed
Customer Service bait and switch
This has happened twice, once in November 2021 and again in December 2022. When having difficulty with tv reception or signal loss I called number on screen with error code. Got a person who insisted my equipment was obsolete and sent repair person out. This was on two separate occasion
Question
376
7
0
Closed
Removing HBO MAX from service.
I'm about to be charged for HBO MAX but can't use the service since my tv is too old to allow that app. Chat has no one available and the phones keep sending me to people with accents I can't understand. How do I remove HBO MAX since you can't do ANYTHING online like hitting the remove button
Question
1.5K
6
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