New to the Community? Visit the Community How-To and Guidelines to get started.

Topics (3)
Latest Conversations
Pay Bill Online
I want to pay my bill online but none of the links on your Website work, All I get is an error message.
Question
•
Satellite Account
31
1
0
"Are you saying my Genie Mini went out for ☕ without telling me?"
Well, maybe not that drastic. It could just have been the wireless video bridge. Follow these steps to restore the connection.
Question
•
Watching on Satellite
20
0
0
Gemini remote not controlling on/off of Samsung TV.
Gemini remote controls the Direct TV control box just fine. On/off to the control box no problem, channel selection no problem. Gemini also controls TV volume. Gemini will not control the on/off of my Samsung TV. Tried fixing this may times without success. Tried to enter the Samsung model number m
Question
•
Satellite Equipment
31
1
0
No HDMI port on my TV
We have an older flat screen TV that lacks an HDMI port for the Direct TV Gemini to plug into, Our TV is built into a wall cabinet, so there is no way to access the back of this TV. There are We were told by a DirectTV rep that we'd need a converter. We have various female ports on the front of the
Question
•
Satellite Equipment
32
7
0
How to Add an Osprey/Gemini CW71 Box to Satellite
I have followed the instructions from this post and get to Step 4 and have found no way to add the box as a client: Good evening everyone! After much research and struggle, I’ve finally been told of a way to get the Gemini C71KW-400 boxes for STREAM use to be used on satellite, perfectly fine. This
Question
•
Satellite Equipment
53
5
0
Volume too loud on responses to voice commands
When I give a "play ..." voice command the response volume is earsplitting. I have not found a way to control this.
Question
•
Watching on Satellite
26
1
0
Unable to record a show that "shows" as streaming
I got a new Hisense tv and Direct tv won't allow us to record any Astros games. I can schedule them - just like before- from a channel we get in our package....but once the game is on....it gives me an error message that "recording is not possible on a streaming show." All other recordings work ju
Question
•
Watching on Satellite
51
9
0
Direct tv guide
So my fox channel has moved from 28 to channel 9 on my direct TV guide. The actually programs listed on channel 9 are incorrect and anything I have set to record is not recording. This is in the Columbus Ohio area. I think someone needs to look into this. I called yesterday told me to reboot my box
Question
•
Watching on Satellite
122
4
0
My Video Connection Has Gone on a Little 🏖️! What Should I Do Now?
As a satellite customer, you may see an Error Code of 620-625. Simply follow the prompts on the screen. Check here for more information.
Question
•
Watching on Satellite
24
0
0
internet
internet is very slow. trying to logon to laptop for aol email
Question
•
Satellite Equipment
38
8
0