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Satellite Account
Learn how to manage your Satellite account.
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How do I send a message to upper management over what poor service and high prices are forcing me to end service after 28 years
I have been through a living (Edited per community guidelines) over the past 45 days with Direct TV jacking up my rates by 35%? I have been through many problems over the past 28 years and thought this was better then cable. For awhile it was but recently your prices have become outrageous. I was in
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730
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Fox Local missing 3 1/2 years
Dear DirecTV, If the issue with ESPN Unlimited seemingly cannot be fixed, and I've gotten none of the promised notification that is has, for months, then the issue of a missing Fox Local Channel is most frustrating. I understand carriage fees and the 'fights' you guys get into. I know the process. I
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56
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Old past due bill
I use to have direct tv and I had it shut off I need to know if I had a old past due amount and how much but I do not have my old account number
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46
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Lack of customer appreciation/loyalty
After 15 years of being a customer, all they have done for us is take away channels and raise our bill to almost $200/month. With absolutely no attempt to lower the bill, even after talking with “management”. Just a bunch of excuses and lies. With this kind of service I Hope you go bankrupt right al
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86
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Need to cancel or suspend service
I called Directv customer service to cancel or suspend my service and the message said call between Monday thru Friday. I've been a customer for 22 years and never was customer service closed on weekends. Can someone at Directv please help?
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109
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Deceptive trade practices
I've had an account with DirecTV for 21 years, and getting so tired of the deceptive trade practices being practiced by this company. They constantly do bait and switch causing you to upgrade to get the channels you used to get for a lesser price. I'm now canceling my account since they have cancele
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128
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Complaint
I changed from satellite to streaming Sept 11 2024. I discovered last night that I had been charged for both satellite service and streaming since that date. I was told when I called to make the switch that it would be automatic and nothing further was required. However the unused Satellite service
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633
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INactive- No service account sent to collections
Years ago, we kept having issues with our connectivity. The final time service was completely out and a technician needed to come out and service dish/ cable etc. We were canceled on twice and as we were dealing with our child being sick, we contacted them and told them to cancel altogether. They as
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91
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Bills paid months ago are now showing past due.
I show 2 monthly payments for posted for January 30, 2026 ($322.70) and February 25, 2026 ($367.80). On May 5th both of these amounts were added back on to my bill. Months later! These have cleared my account. I don't understand why these were reposted. Now I have been threatened with a past due act
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90
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Community Best Answer
Phone call message claiming to be from DirecTV.
I got a voicemail from 810-267-xxxx that states this: Hi there, I'm calling you from AT&T and DirecTV to let you know that your existing account qualifies for a 50% discount that can save you money on your monthly bills, and you can also check for the eligibility of getting a free phone. In order to
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