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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

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Need to cancel or suspend service

I called Directv customer service to cancel or suspend my service and the message said call between Monday thru Friday. I've been a customer for 22 years and never was customer service closed on weekends. Can someone at Directv please help?

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49

2

0

Deceptive trade practices

I've had an account with DirecTV for 21 years, and getting so tired of the deceptive trade practices being practiced by this company. They constantly do bait and switch causing you to upgrade to get the channels you used to get for a lesser price. I'm now canceling my account since they have cancele

Question

81

6

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Closed

Complaint

I changed from satellite to streaming Sept 11 2024. I discovered last night that I had been charged for both satellite service and streaming since that date. I was told when I called to make the switch that it would be automatic and nothing further was required. However the unused Satellite service

Question

589

16

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INactive- No service account sent to collections

Years ago, we kept having issues with our connectivity. The final time service was completely out and a technician needed to come out and service dish/ cable etc. We were canceled on twice and as we were dealing with our child being sick, we contacted them and told them to cancel altogether. They as

Question

56

2

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Bills paid months ago are now showing past due.

I show 2 monthly payments for posted for January 30, 2026 ($322.70) and February 25, 2026 ($367.80). On May 5th both of these amounts were added back on to my bill. Months later! These have cleared my account. I don't understand why these were reposted. Now I have been threatened with a past due act

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65

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Accepted Solution

Phone call message claiming to be from DirecTV.

I got a voicemail from 810-267-xxxx that states this: Hi there, I'm calling you from AT&T and DirecTV to let you know that your existing account qualifies for a 50% discount that can save you money on your monthly bills, and you can also check for the eligibility of getting a free phone. In order to

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3.9K

11

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Accepted Solution

Closed

Wanting to sign up for rewards

Rewards

Question

124

2

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ESPN Unlimited access

Ever since The rollout and multiple calls to get ESPN unlimited. I still haven’t got access to it. I don’t know who to speak to to get this issue resolved because every time I call Customer Service I know it’s outsourced out of the country and every time they try to help me it’s always the runaround

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54

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been trying to resolve a Bill issue

We canceled our DIRECTV services due to the incompetent customer service and now it continues because the bill I received did not make sense and it did not have a date to pay, but it just said when we receive it. Also have been calling multiple times with no one in the United States. The last person

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64

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Beware Another Scam Phone Call

Call Assist recorded the following call from 350-200-9xx5 [phone number edited] "Hello! This is Elizabeth from AT&T DirecTV. I'm leaving you this voicemail for you to call back as soon as possible. Your 50% discount on your monthly bill is set to expire tonight, and if we do not hear from you today,

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490

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NEED HELP?

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