Satellite Equipment

my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens

After the hard drive in our 5 year old HR54 failed several days ago, I've now just received (from Directv) a new (to me) HR54-500C-R. I have tons of notes from the last time I activated the previous box 5 years ago but right out of the gate, I had problems back then that I'd like to avoid if possibl

I was told today that they could not replace my box because I do not have internet. We have never had internet and we have had DirecTV for 15 years. Is this true?

After all set-up, Remote works all except turning TV Off. Will turn on, etc. but not off. Calling DirecTv they had no answer or help

I have the Genie rc73 and a Denon avr-x1800 receiver. When changing channels or pressing select/exit/info buttons the volume goes up or down on its own. I tried re-programming the remote to my Samsung TV and Denon receiver but still have the same problem. I have reset the TV, the AVR, and Genie mini

Hi... Here is our current setup... An HR-54 Genie in our living room with a C31 Mini that gets its input from the HR-54. Then an HR-24 stand alone in a third room, all connected via the "whole home" setup. Hope that makes sense... Yesterday, the HR-54 (five years old) started struggling with freezin

Signal loss in channel 280 only other channels are good

Exciting news! Genie and Genie Minis now let you troubleshoot your remote right on your TV! No calls needed—help from home. Check your battery level, reset and restart your remote, and get additional help. Go to Remote Control Setup and select Troubleshoot Remote. Rolling out through Dec 5th! 😀

I try to set up by using code 11524. it works perfectly for few hours then it again need to reset code. I changed new remote, new battery and even unplugged tv for few hours. But still same issue. I try other remote code but non of them are working. Please advice how i can fix this problem.

How can I turn off the "Are you still watching?" feature on my C71KW-400 streaming box