U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

777

(1030)
Why do I have a red x on my screen?

Lost all my recordings and my device doesn’t work.

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2.7K

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U-verse service request?

We have both U-verse Internet and TV and recently had storm damage which broke of our electrical power service pole. We had the pole replaced and power restored. The U-verse wiring is still connected, but barely. Since this has happened we have had bandwidth issues that I don't remember having befor

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93

3

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Gateway and modem models

The gateway I have is model NVG599 and the modem model is VAP2500. Are these the most up to date components?

Question

160

1

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Series Record issues

I just checked the Scheduled recordings tab and was shocked to see several shows listed numerous times as a Series Record. I did not set these series up to record. They are not listed on the Series tab. Thank goodness I looked because there were about 150 episodes scheduled of various shows that I h

Question

88

1

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Inverse TV box

The TV screen has a gray wheel and then it goes to a red wheel

Question

100

1

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Recorded shows keep disappearing

For the last week or so my recorded shows list on my U-verse DVR keeps getting shorter and shorter. Even some shows I have set to not be deleted until I delete them have disappeared. I have tried rebooting the DVR as suggested but the deleted shows do not reappear. This has happened to both recent r

Question

211

5

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Frustrated with how to get service for Uverse account

I have been a Uverse subscriber for several years now and have loved the service. Now when I need a technician, I can't talk to anyone for assistance to reboot my services; I have a Roku TV and can get service for regular programs but my Uverse it not allowing me to receive my program services at al

Question

142

5

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Closed

Uverse control unit needs service.

Uverse device does not respond.. Was told that I need a new one but would like to have instruction on how and where I get a new one and when. I have been without service for a week.

Question

82

2

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Uverse remote

I can program my uverse remote to the TV but when I press the ATT button on the remote the TV button flashes 4-5 times and beeps. The TV is then deprogramed?? Help IK

Question

164

13

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Disappearing recordings

All recordings gone.

Question

118

6

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NEED HELP?

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