U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

777

(1030)
Cisco ISB 7500 is getting flaky, solution?

My Cisco ISB 7500 DVR has been very flaky over the past 3-4 weeks, exhibiting the following behaviors: - Barely responsive or slow to respond to commands from remote (guide can take forever to come up, channel changes can take as long as 15 seconds to respond) - Displays incorrect time at top right

Question

246

3

0

Box has a green red and blue light on

So I was watching Apple TV and switched back to U-verse now the box does work. The Box has a green red and blue light on. there no picture. It no longer saying no signal. I rebooted the box as well as main receiver and this box is the only on to not work for whatever reason. Funny how your bills goe

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1.1K

1

0

uverse receiver frozen

all lights on my uverse wireless receiver are lit and will not turn off. unplugging power cord and plugging back in does not help.

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230

3

0

Accepted Solution

Official Solution

VIP 2250 noises

This has been going on for a long time (over a year or more) but I noticed my Motorola VIP 2250 DVR makes soft click noises constantly. Usually one per second or so. Doesn’t matter if the box is on or off. Is the hard drive about ready to fail or is this normal? I’ve had it just over 5 years. I don’

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154

5

0

How long does the “update” take on new equipment

It’s been spinning for 15 minutes or more

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1.2K

2

0

Accepted Solution

Official Solution

Can't get off of the title screen

After a power outage, BOTH of my TV's that are serviced with Uverse have been stuck on the Black Uverse title screen and there is a message stating that "Uverse is unavailable at this time. Please try again later." I have tried rebooting and unplugging/plugging in the gateway AND each receiver. This

Question

135

1

0

Tv is blue- loose wires

Newer Samsung tv seems very blue. Just noticed the line coming in has detached blue and green wires. This then leads to a NetgearuCat.Se 50 switch. Any ideas how to fix this?

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216

2

0

no sound on tv even after uverse receiver restart

the lack of sound has been happening for weeks. A receiver restart would solve it until yesterday. Now no sound even after restart.

Question

600

3

0

Password for Receiver

how do I enter password for ATT Uverse receiver?

Question

124

1

0

Accepted Solution

Official Solution

Returning UVerse Receivers

Just spent 1.5 hours on chat with support people trying to get an email that lists the equipment I need to return because I've canceled Uverse TV service (I've always gotten this email when I've needed to return equipment for AT&T). I never got a real answer and then got a random email that said I c

Question

634

6

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