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Satellite Account
Learn how to manage your Satellite account.
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Question
Direct TV billing
In August of 2022 I took my devices to UPS, who shipped them to Direct tv and gave me a receipt (per the instructions from the company). I have sent them a copy of the UPS receipt. Was told they would "escalate" my case. Got a bill for $270 in October. Same answer from the company. Got a bill for $2
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Manage My Subscription.
When I click "Manage My Subscription." the screen just turns blank and pulses with grey boxes. Does anyone know why this is happening. I've tried using my phone and PC.
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408
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Is the DirecTV app synced to main account?
I cannot log into the DirecTV app using the same account info that I use when I log into my account on my laptop. It says that I am using the wrong password. So, I went online to my account and reset my password and it is still saying that I am not using the right password. I cannot get through to c
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169
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Website not working
The website is not working when attempting to remove my premium channels. The website indicates "removing" but nothing happens. When clicking on "review changes" it simple loops back to the "Manage your tv subscriptions"
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770
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If I link my AT&T wireless account and my DIRECTV account will both bills be due on the same day?
I have separate accounts for my at&t wireless and a DIRECTV satellite. If I link my AT&T wireless account and my DIRECTV account will both bills be due on the same day?
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277
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Accepted Solution
email address for Directv
Can someone provide an email address for Directv customer service?
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232
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Accepted Solution
Call transfer then hang up
Called 800.531.5000. when transfered by their system my call is hung up. Tried 3 departments and same result.
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140
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customer service number is not working
The customer service number hangs up when transferring call to another department
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188
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Excellent employee!
I just want to give a shout out to Direct TV employee Michael [Edited per community guidelines] …I hope everyone who calls customer service (except my exhusband!) gets Michael to answer their questions! He’s very helpful and professional and was a joy to talk to!
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118
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NFL Sunday Ticket - Groundhog Day
I keep reliving the same experience over and over. I had NFL Sunday Ticket via DirecTV as of Fall 2020. I called to ensure renewal cancellation in April 2021. In October 2021, September 2022, and November 2022, I've called to explain the situation: I don't want NFL Sunday Ticket, I've tried to cance
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126
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