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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

3.1K

(3449)
Hours of customer service

What are hours you can call customer service

Question

2K

6

0

Cancel Service

I called DIRECTV twice in the past 2 months trying to cancel my service and it still did not get cancelled and I was charged $250/month. When I called a third time they told me they had no record/notes of me calling in. I have my call logs that shows I was on the phone with them for over an hour eac

Question

185

1

0

Being charged for NFL Sunday ticket even though no longer have service

We were deceived into a 2 year contract with directv including free nfl package from att representative at Costco. We were told no contract but it came with a contract. Then now we are dealing with being billed the nfl ticket even though we noticed directv we don’t want to nfl service. We have had t

Question

1.1K

4

0

Add peacock as add on

Unable to add add ons to my account, not an option. Cannot add anything , customer service said to wait until next day and maybe it will be available. It’s not.

Question

1.3K

10

0

Add Peacock channel

Would like to add Peacock to my services.

Question

681

3

0

Dishonest company and poor customer service

DirecTV refused to call Michdig to have underground lines identified. Orders put in wrong and techs refused to connect services with receiving payments at time of installation. Customer service team is not empowered to resolve issues, they will only transfer you to different departments. Supervisors

Question

114

1

0

Why the direct package is outrages high for the Own, Lifetime Channel

Direct Tv packages is extremely high and the packages that don't include OWN, LIFETIME Channel. And when you call to express to the representative about the expense of the bill no one cares

Question

173

2

0

Switching from satellite to stream?

Been a satellite customer for going on 20 years, but getting tired of calling every year to get a discount added. We have the premier package and looking to switch to the same package on stream. Anyone had an issues or been happy after making the switch? Looks like stream I can put on more tvs while

Question

206

3

0

RSN on Ballys Sports App

I have the RSN for my regional area but when I try to watch the Cleveland cavs on ballys sports app I now get the error “your cable provider has indicated that you do not have access to this content. Please contact your cable provider to confirm your subscription details” I was able to watch games j

Question

374

2

0

Accepted Solution

How can I access my DirecTV account?

Every time I try to login my account, I get directed to my mobile AT&T account. This is frustrating as it has resulted in my services being disconnected twice! I need to see my Bill and Pay my satellite bill instead of adding credit to my mobile bill… not to mention that it doesn’t seem to recognize

Question

623

2

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