Cannot Pay or View Bill

If you don’t know your account number call to be given that info. You’ll need the phone number, service address, account holder, and password (four digit if necessary) to authenticate yourself and the account. 

As far as not being able to sign into the online account, what issue are you having? Error codes? Have you tried a different browser/device?

I can sign in to my online account. I just cannot view my bill. I am not paying until I can see what I am paying for. That is my main issue. I cannot view my bill. There is no link to view the bill. It says "Your DIRECTV service is billed through another provider. Go to the website listed on your paper bill to see or pay your bill online." 

I don't receive a paper bill - I will from now on, once I get this straight - and I see no way to view the bill on line. I am not just going to pay an amount that is not typical, until I see my bill.

Understandable. If you don’t receive your DIRECTV service through an ISP or other company like CenturyLink, that must be a glitch.

I suggest you call DIRECTV and say ‘cancel’ to the robot to be sent to the proper agent that can hopefully straighten it out. If not, you would then try a BBB complaint.

Right there with this comment , I cannot pay either ,need to do a promise to pay ,I left AT&T mobile service ,with my phone ,for personal reasons ,my spouse still has a phone through at$t I am with another provider for my phone but have the same number and email , that I have used , in the past I am looking at my account number and it doesn’t work !!!! I am not happy right now ,with how direct tvs link is cause it’s not working !!   And AT&T and direct tv were suppose to update everything ,and they told me they did !!!  I don’t like being lied to 

@frescholtz 

AT&T no longer owns DirecTV. They got out of the TV business. To discuss your TV account you call DirecTV.

If you want guidance from other users, please start a fresh thread instead of posting to one from a few years ago.