Politely let them know you wish to cancel and why.
Agent is required to find out why you are canceling and to make a (reasonable) attempt to retain your business.
If options do not work for you, stay firm (but still polite) on your request to cancel.
Billing remains through the end of the service month, so no proration.
After cancellation, returnable client/receiver boxes go to a participating FedEx or The UPS Store for the free return. Make sure to keep receipt showing they took possession, just in case of any issues later with a non-return fee.
Accepted Solution
Juniper
ACE - Expert
•
23.2K Messages
3 years ago
Call DirecTV. Number below if you needed.
When you get the voice prompt say "cancel".
Politely let them know you wish to cancel and why.
Agent is required to find out why you are canceling and to make a (reasonable) attempt to retain your business.
If options do not work for you, stay firm (but still polite) on your request to cancel.
Billing remains through the end of the service month, so no proration.
After cancellation, returnable client/receiver boxes go to a participating FedEx or The UPS Store for the free return. Make sure to keep receipt showing they took possession, just in case of any issues later with a non-return fee.
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
You call 1-800-531-5000 tell the bot "cancel" to be sent to the right department.
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