New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
4.5K
All
Question
email directv
I ordered Directv satellite last Thursday. The sales representative out right LIED to me. Promised me things I will never get. When I call, all I get is "I'm very sorry". Who can I contact to make a formal complaint?
Question
201
9
0
Closed
Directv App can't find receiver
I was recently upgraded to Genie2. Everything works fine at home now but my directv app isn't recognizing the new receiver. It searches for a receiver and then says receiver not found. I try to enter the ip address for the new tower and it says it can't find it. It is as if it is still
Question
2.6K
33
0
False Charges to a closed account led to collections
Directv failed to close the billing cycle on a cancelled account after a family move to a new house. Instead of transferring the account to the new address, the representative created a brand new account number. Directv continued to bill my account for 6 months after cancellation and not once sent a
Question
185
5
0
Where and how do I pay for my AT&T internet I use to use the myAT&T app but now it goes to direct tv
Where do I pay my att internet. I use to use the myAT&T app but it takes you directly to direct tv and can’t find a link to pay my bill
Question
158
1
0
YES Network
Can someone explain why I get the YES network (channel 631) on my TV (I have the Premium DTV package, all the sports package add-ons, etc.) but when I log into the YES app on Roku through my TV provider account, it won't let me watch anything? It tells me to sign in though my TV provider, which I d
Question
1.2K
5
0
Looping redirecting when signing into DTV
Frustrated. Can not access ahowntime or showtime anytime because can’t sign into DTV account!! Sign in response is redirecting (nonstop). I can watch DTV with no problems but can not see my account ! Hours and weeks with DTV. Told outage in my area. Weeks? Really? Says they can see I have showtime
Question
460
1
0
No refund since canceling service
I canceled DTV satellite service Jan 2023. It's April 2023 and I've yet to get the credit amount owed to me. I've talked to several inept associates, Jov, Ace, and Abe. I was told that it would be mailed on MC prepaid card. Then today, April 5th, was told it would be only half credited to my bank ac
Question
191
6
0
I am being charged for a fraudulent account.
I have never been to Florida that time(10/01/2019-02/11/2020). I have been charged for an account I never had. Please contact me @ (Edited as per community guidelines) or (Edited as per community guidelines). The account number is (Edited as per community guidelines) from IC Collections for $742.00
Question
175
4
0
Reply to Juniper
Have had the service for 17 years this was the first year we didn't want the tv. Have prime and Netflix and decide not to pay the high cost for the amount we were watching. Not looking for smart (Edited per community guidelines) answer to my problem. I was charged for something I didn't use and to m
Question
199
7
0