New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
3.1K
All
Question
No refund since canceling service
I canceled DTV satellite service Jan 2023. It's April 2023 and I've yet to get the credit amount owed to me. I've talked to several inept associates, Jov, Ace, and Abe. I was told that it would be mailed on MC prepaid card. Then today, April 5th, was told it would be only half credited to my bank ac
Question
194
6
0
I am being charged for a fraudulent account.
I have never been to Florida that time(10/01/2019-02/11/2020). I have been charged for an account I never had. Please contact me @ (Edited as per community guidelines) or (Edited as per community guidelines). The account number is (Edited as per community guidelines) from IC Collections for $742.00
Question
175
4
0
Reply to Juniper
Have had the service for 17 years this was the first year we didn't want the tv. Have prime and Netflix and decide not to pay the high cost for the amount we were watching. Not looking for smart (Edited per community guidelines) answer to my problem. I was charged for something I didn't use and to m
Question
205
7
0
are AirPods covered under protection plan
Are my apple AirPods covered under my protection plan?
Question
147
3
0
Direct TV
I have an ATT account. On the account I have internet and Direct Tv as a bundled package for a savings in the bill. When I try to access the Direct Tv app on my phone to watch Direct Tv it says i have no account. Has anyone else experienced this or have a solution?
Question
156
1
0
disconnecting acocunt
Hello, I called in on Sunday to have my service disconnected. The rep gave me a confirmation number and said I would receive an email within 24 hours to let me know if i needed to return equipment or not and I have still not received it. I really wish DirecTV/ATT would have an email for issues like
Question
145
1
Accepted Solution
Refund for an overpayment
I payed 330 on my bill instead of 110 to my bill can I get my 220.64 back please
Question
209
2
0
Directv Logs me out because cannot find my account
I Have a DirecTV Account through AT&T. When i go to DirecTV to Watch Online, it accepts my ATT credentials but a message says "We Noticed that your account doesn't include TV service" !!!! It then automatically logs me out, so i cant even start an online help session !!!
Question
940
9
0
Can I stream if I have a satellite account?
I have a satellite account and want to know if I can stream on other devices using that account.
Question
657
1
0
Why is my account never updated
Recently I wanted to change our family account from my parents name to mine since I am the one paying the bills. I am living in the same household to help them out and so nothing was going to change, just the name on the account. Unfortunately DirecTV had no way of just putting my name on the accoun
Question
182
5
0