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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

4.5K

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Accepted Solution

customer service

I can't get support. I'll start a chat, they verified my account then they quit! This is through direct message, I can't ever find a link to chat. How do I reach a live Agent?

Question

224

8

0

Visa card for switching to directv

How do I claim my Visa card fir switching to Directv?

Question

178

1

0

Closed

How to file a complaint with the corporate office

I can not get a supervisor to return my call on a billing question. Is there a corporate number or email address for me to try?

Question

8.1K

13

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Owed credit from a closed account

How do I receive credit that is owed to me from a closed account?

Question

456

5

0

Advanced receiver service credit

My equipment was updated in October 2022 (I am a 25 plus year customer) because directv said it would stop receiving. The cost for ARS ($20 per month) was to be credited after 3 billing cycles. It is now May 2023 and the ARS charge is showing every month and no credits issued. I spoke with customer

Question

243

2

0

Unjust policy/Theft

Called Direct tv today to cancel my service, I was thanked for my many years of subscribing to them. They tried offering me many other packages including my same one for less money to keep me. I stated I just wanted to cancel and didn't want to hear about any other options. They stated they respect

Question

206

8

0

Accepted Solution

mlb extra innings

i recently switched from directv to youtubetv. i had paid for mlb extra innings in full for this year. now that i no longer have directv what happens to my mlb extra innings subscription?

Question

349

8

0

Refund or transfer a DirecTV satellite credit to a DirecTV stream account

Why does it take 45 to 60 days to issue a refund? Why can’t the credit be applied to my DirecTV stream account? Why won’t a supervisor call me when I request to speak to one?

Question

401

2

0

Reconnect Promo Offer

Not sure what has happen at DirecTV. I have been a continuous subscriber for 15 years.  I received an email that stated I could reconnect with the Entertainment Package at $65 a month + $15 Advance receiver fee + $7 for second receiver and receive a $100 Visa Card no commitment price good for

Question

285

7

0

Billing/Customer Service

I have been on multiple phone calls for over 2.5 hours total and there is still no resolution. DTV has been overbilling me for receivers and they told me it is Century Link's fault, I set up a call with CL & DTV and after 45 minutes was told it needs to go to a manager, someone would call me.

Question

276

3

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