My closed account has a negative balance because they owe me money after I cancelled my service. However, they keep sending me statements with the credit balance owed, but they have not sent the check for the credit balance.
You "froze" the account? That is where the problem comes from. DirecTV cannot cancel an account that is in a suspended status.
Pay balance to $0 to start suspension.
Remaining days of cycle are prorated.
Suspension is max 6 months.
Upon suspension ending, incuding if you requested to do so early (even if canceling), the account receives prorated charges for the reaminder of the cycle in which it turns back on.
Cancellation goes through end of cycle and does not waive those partial charges.
If bills are going out with a credit balance, that suggests the account is not canceled and instead still in a suspended status. Otherwise you would have received a bill you had to pay.
shannon02
ACE - Expert
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21.2K Messages
2 years ago
Since DTV no longer prorates the final bill why would you have a credit?
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tvonwryeza
New Member
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3 Messages
2 years ago
I froze my account then canceled my service after the expiration date of freezing the account.
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shannon02
ACE - Expert
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21.2K Messages
2 years ago
That doesn't rate any credits.
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tvonwryeza
New Member
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3 Messages
2 years ago
My closed account has a negative balance because they owe me money after I cancelled my service. However, they keep sending me statements with the credit balance owed, but they have not sent the check for the credit balance.
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Juniper
ACE - Expert
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23.1K Messages
2 years ago
You "froze" the account? That is where the problem comes from. DirecTV cannot cancel an account that is in a suspended status.
Pay balance to $0 to start suspension.
Remaining days of cycle are prorated.
Suspension is max 6 months.
Upon suspension ending, incuding if you requested to do so early (even if canceling), the account receives prorated charges for the reaminder of the cycle in which it turns back on.
Cancellation goes through end of cycle and does not waive those partial charges.
If bills are going out with a credit balance, that suggests the account is not canceled and instead still in a suspended status. Otherwise you would have received a bill you had to pay.
(edited)
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