New to the Community? Visit the Community How-To and Guidelines to get started.
DIRECTV Account
Learn how to manage your DIRECTV account.
7.8K
All
Question
FALSE PROMISES AND POOR SERVICE
I switched to DirecTV in September 2023, at this time I was offered a $200 gift card (cause who doesn't like free money). Ha - that was a joke. I never received an email notification nor gift card, even after calling 3 times. At work they call me the "Receipts Lady" because I document EVERYTHING. Ne
Question
203
1
0
How do I get a refund on FRAUDULENTLY added MAX to my bill by DirecTV
When looking more closely at my bill to determine why it was so high I discovered MAX on it for $16. I NEVER add ANYTHING to my services but there it FRAUDULENTLY was and has been for 23 months. Called them, not authorized to refund, transferred to customer retention, not authorized to refund, told
Question
214
6
0
Closed
Directv Does Not Allow Much Time
Here's a puzzler. My Directv bill comes from AT&T. The bill arrived today, Jan. 17. The bill says "Issue Date: Jan. 3." It also says "Please pay by Jan. 26." It also says "Payments may take seven days to post." First, I don't know what "Payments may take seven days to post" means. However, this
Question
1.1K
15
0
ATT login redirects to Directv account
I only have fiber internet form att. I downloaded my Directv streaming app months before I signed up with att fiber. Previous internet provider was different when I did join Direct. So, I do not believe the att and Direct accounts merged, since, in my thinking, neither knows of the other. Yet, both
Question
516
1
0
payment dispute investigation
please look into our payment on account (Edited per community guidelines), from centurylink from april 13. amount $222.58 was paid by centurylink but not credited to our account, i filled out the form to escalate this issue. century link says it has to come from you.
Question
195
2
0
upgrade to watch channel 659 full time
How can I see games on Ch. 659 without being blacked out on all channels? Thanks.
Question
172
2
0
Claim your no‑cost receiver upgrade email
Hello, I got an email from DTV with this information Claim your no‑cost receiver upgrade Called the number and the agent told me about DTV trying to move folks from old boxes to newer ones. My current box is model hr21-700 HD DVR. That is the only box that I have on my account as my 2nd
Question
201
4
0
Unable yo Log In to Directv Site
Am I the only one not being able t log into the Directv site?? James
Question
157
2
0
Cancelled account
I have canceled my account and have been told I do not need to return the equipment as it’s over 10 years old. However I was also told I will receive a letter telling me to return the equipment, I am confused. I asked for a letter or email stating the equipment does not need to be returned and was t
Question
249
2
0