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R

New Member

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10 Messages

Wednesday, July 24th, 2024 5:54 PM

Keep getting survey emails from "The DIRECTV Research Team and Market In View"

I don't click on anything I don't recognize......  is this a valid DirectTV survey request?

ACE - Expert

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20.8K Messages

5 months ago

This is a customer to customer forum, DTV doesn't tell us anything.

ACE - Sage

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46.2K Messages

5 months ago

Good advice. Never click on anything you don't trust. 

Community Support

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254.6K Messages

5 months ago

Hi, @robindea512. We understand you keep getting survey emails from "The DIRECTV Research Team and Market in View" and we're glad you didn't click on any messages you don't recognize to make sure your information is protected. We'll let our team know about this for further investigation. DIRECTV appreciates you. 💙- Carissa, DIRECTV Community Specialist

New Member

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10 Messages

5 months ago

Oh....I thought DirectTV would have a rep following their forums for questions like these.  Customer to Customer-huh.  Thanks for the info!!

New Member

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10 Messages

5 months ago

Yay!  Thanks for chiming in Carissa!  I'll just delete the email for now but please let us know if they are indeed a DirectTV Survey resquest.

ACE - Expert

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20.8K Messages

5 months ago

Only the moderators, a few employees on their own time and DTVhelp reads these posts.

Community Support

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254.6K Messages

5 months ago

You're welcome. Our customer's account security is our topmost priority. You may also check Recognize and avoid scams | DIRECTV Support to learn how to recognize potential scams and resources to report common types of scams. Thanks for choosing DIRECTV. 💙 - Carissa, DIRECTV Community Specialist

Community Support

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254.6K Messages

5 months ago

Hi, @robindea512. We appreciate your patience while we look into this. Our team has verified that the email is valid. Market in View is our trusted research vendor managing some of our research. Have a good day! 💙 Carissa, DIRECTV Community Specialist

New Member

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10 Messages

5 months ago

Thanks for sticking with it Carissa.  Appreciate it!!

Community Support

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254.6K Messages

5 months ago

We're always here to help! If you need any assistance, our DIRECTV social media team is here for you. 💙


Charles, DIRECTV Community Specialist


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