New to the Community? Visit the Community How-To and Guidelines to get started.
DIRECTV Account
Learn how to manage your DIRECTV account.
7.8K
All
Question
Renewal without my knowledge
A guy, who said he was representative for ATT and Spectrum showed up at my business. He said if I get a combo, I will get a discount with a 2 years contract. I signed up with him in 2019. When the 1st 2 bills came, they were not charged correctly. I called DirecTV and they said to call
Question
165
1
0
login to directv
Every time I try to log in to the Directv account I am redirected to AT&T where I get a message that I have entered At&T instead of Directv. No matter what I try I keep getting the same response. How do I get out of that loop? I tried changing my password, changing my login, trying to set up
Question
181
1
0
Unable to register for DIRECTV for Business App
MESIDENTITY_001 is the SOMETHING WENT WRONG error given
Question
156
1
0
Now that DirecTV and ATT are separate... how can I fix my acct to not go through ATT anymore?
I have been with ATT/DirecTV for at least 15 years now. I have not had anything ATT-related in 6 years, only DirecTV. It has been (Edited per community guidelines) dealing with both ATT & DirecTV, and even after they have separated... our billing still comes from ATT despite hubby and I calling MUL
Question
382
1
0
Directv can't change my service address
I just spent over two hours talking with 5 different agents, including a supervisor in the background, who are unable to change my service address. Therefore I cannot get any local channels only national ones. Clearly a poor IT system and inadequate training for a basic function that should t
Question
593
14
Cancelled DIRECTV and was charged $135 even though I returned equipment and had bill saying I OWED ZERO. DIRECTV is a scam
I have had DIRECTV for over 30 years. I have never in my entire life been so frustrated and cannot believe the way I was treated by this company. I cancelled my DIRECTV satellite package at the beginning of July. I shipped the equipment within 2 days of cancelling through UPS. I received a bill on J
Question
247
4
0
Directv Perks page Something Went Wrong
I have been using Directv Perks for a while now without any issues but now when I log in the page loads perfectly then automatically reloads with this message: Something Went Wrong Try refreshing the page.If the problem persists, call us at1 (800) 531-5000between 7:00 AM & 9:00 PM CT Can you te
Question
210
1
0
Closed
How can I convey my dissatisfaction with someone who can actually resolve an issue before I file a formal complaint with DirecTv?
I would like to review the account I ended up cancelling due to many things really. I would like to do this with someone who actually has some power to make changes with: how their customer service reps deal with people, issues with combining bills and promotions disappearing before the promised da
Question
219
2
0
Changing to whole home service
I have an HR24/100 and an H/24/100 today and I'm thinking about adding Whole Home service. Both receivers connect to my home network via Ethernet and the HR24/100 shows Whole Home as unauthorized and says to call 800-531-5000. From what I read it seems that it's available but can't be ordered onli
Question
153
3
0
Not my account
I have had an account set up in my name fradulently and have been trying to dispute it since February. I cannot get a hold of anyone in the fraud department (even the DirecTV employee said the number doesn't work) I have filed a claim but cannot get anyone to answer me on how that claim is going. I
Question
560
4
0