DirecTV doesn't call you to upgrade your TV or their equipment. That was a scam.
Before you call DirecTV's official customer support (which is not the number you posted), what are the models of each box you have? We can give guidance if you should call them or leave everything the way it is, or if there might be something that isn't required but you could consider.
Regardless if scam or not, do not post phone numbers in the forum. Just for everyone's privacy and protection.
Having equipment for 6 years, well no swap of equipment is required since that was after MPEG-2 equipment was no longer offered. Unlikely any upgrade to consider at this time since satellite tech doesn't advance often, though not impossible.
You're welcome. Hopefully in those last 9 months they stopped trying.
If you ever do consider contacting DirecTV about your equipment, check the forum first with your model numbers. That way when you discuss with customer support you start informed.
Accepted Solution
Bettyaschultz
Contributor
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9 Messages
1 year ago
they are calling again
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Accepted Solution
shannon02
ACE - Expert
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21.1K Messages
1 year ago
It is a scam. DTV doesn't call you to upgrade equipment.
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Accepted Solution
Juniper
ACE - Expert
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22.9K Messages
1 year ago
@Bettyaschultz
DirecTV doesn't call you to upgrade your TV or their equipment. That was a scam.
Before you call DirecTV's official customer support (which is not the number you posted), what are the models of each box you have? We can give guidance if you should call them or leave everything the way it is, or if there might be something that isn't required but you could consider.
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Accepted Solution
Bettyaschultz
Contributor
•
9 Messages
1 year ago
the second phone call from (d tv) was (Edited per community guidelines). I have had the equipment for6 yrs. and I don't have a problem with it.
I thought it was a scam I just wanted to let you know.
thanks for the information.
(edited)
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shannon02
ACE - Expert
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21.1K Messages
1 year ago
This is a customer to customer forum. If you want DTV to know then you need to call them, some one may post the scam reporting info.
(edited)
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Juniper
ACE - Expert
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22.9K Messages
1 year ago
Regardless if scam or not, do not post phone numbers in the forum. Just for everyone's privacy and protection.
Having equipment for 6 years, well no swap of equipment is required since that was after MPEG-2 equipment was no longer offered. Unlikely any upgrade to consider at this time since satellite tech doesn't advance often, though not impossible.
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Bettyaschultz
Contributor
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9 Messages
3 months ago
thank you to all that replied
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Juniper
ACE - Expert
•
22.9K Messages
3 months ago
You're welcome. Hopefully in those last 9 months they stopped trying.
If you ever do consider contacting DirecTV about your equipment, check the forum first with your model numbers. That way when you discuss with customer support you start informed.
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