5 Messages
Looking for Solutions to MAX sign in for Direct TV / AT&T customers who got the Can’t Verify Subscription message
I have seen some people got their sign in issue resolved by Direct TV / AT&T. Can someone post the solutions that worked.
I have changed my AT&T / Direct TV password snd this did not work. MAX say's its Direct TV / AT&T that is not authorizing / syncing the account to MAX.
TIA
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
We're sorry you're having trouble logging in to your Max account, @otterman33. Which device are you using? To sign in successfully, you must choose DIRECTV as your TV provider. If impossible, try signing in from a computer using a code and linking MAX to DIRECTV. Is this useful? Let me know. Raymund, DIRECTV Community Specialist
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otterman33
5 Messages
8 months ago
Problem with all 3. Apple TV, MAX app and web site. Unsuccessful with all. I did scan QR code but it took me toAX sign on page and still got the same “can’t very subscription” message.
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Thanks for letting us know, @otterman33. We'll send you a DM to further investigate. -Shania, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
For every customer having the same issue, here's what we did to resolve the issue:
-Customer has combined bill for AT&T and DIRECTV. Cx used AT&T logins to sign in to Max which is subscribed through DIRECTV.
-Advised customer to create online account for DIRECTV through https://www.directv.com/accounts/registration since changes on DIRECTV service can only be made using DIRECTV login credentials and through DIRECTV app/website. Once he's done creating online account, advised to log in to Max using DIRECTV logins and was successfully logged in.
Armando, DIRECTV Community Specialist
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