New Member
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2 Messages
DirecTV is the worst company ever!
I signed up for direcTV and scheduled a day and time frame (12-4pm) for a technician to come set my TV up. No one showed up. I called customer service at 4:10 with the intention of rescheduling. I stayed on the phone for three hours. I was lied to several times while I was on the phone. I talked to 7 different people, and stayed on hold a lot. I ended up asking them to cancel my order. I wouldn’t order DirecTV if it was free. They definitely do not value their customers. I wish everyone would cancel on them, they deserve it. I missed half a day of work (and pay) to wait at home for a technician to install my stuff. He was no call no show and then when I called customer service, the company gave me the “run around” and obviously didn’t want my business.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Clearly, there is no guarantee as far as a technician showing up to your house. There are countless reasons for them not coming. This can range from being overbooked, a shortage of technicians, emergencies, etc. The only solution is calling DIRECTV and rescheduling. Even if you had a bad experience, this shouldn’t mean that countless other people should ignore the company.
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BrandiR
New Member
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2 Messages
2 years ago
At first I was just annoyed that I lost $173 to miss 5 hours of work for a no call, no show technician. If they would have called me and said “We’re not going to make it today, can we reschedule?” I would’ve been satisfied and would’ve understood completely. A call saying they couldn’t make it is just common courtesy. They didn’t. I was still okay with rescheduling because life happens and I’m a forgiving and patient person. Then I was lied to at least twice during my calls to customer service. They could not tell me a new day and time frame for installation. I was told to just wait at home for 72 more hours and the technician may show up. Well that’s impossible for me and ridiculous that it was a suggestion. I did have two of the customer service people apologize and that’s the ONLY positive thing they did for me after THEY missed our appointment and didn’t even have the decency to reach out after costing me half a day’s worth of pay. They still offered no solutions. And if you guys think this behavior is an acceptable way for a business to treat their paying customers, then I feel sorry for you because you obviously have been mistreated. I’ve never been treated anywhere near that poorly by any other business. If I would have followed their suggestions I would have lost over $700 in pay from taking off of work and I still wouldn’t have TV.
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GrayGhost51
New Member
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4 Messages
2 years ago
These are paid shills to make Direct TV look good. You are totally correct, and they are NOT professional. Run away from them as fast as you can. Get internet and stream. Much cheaper and more options.
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Ledzepp1977
New Member
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12 Messages
2 years ago
Detuch254 & Juniper must be on the DTV payroll
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
@Ledzepp1977
Actually, no. We are kind fellow people who wisely spend our free time sharing knowledge with those online (some of them mean and unappreciative like you). We don’t get paid at all and are not expected to post consistently to help. If that’s how you feel about the scenario, then it is evident the DIRECTV Community Forums is not for you. Call DIRECTV and cancel.
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Ledzepp1977
New Member
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12 Messages
2 years ago
Well said.
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Ledzepp1977
New Member
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12 Messages
2 years ago
Well said.
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Mitty67
2 Messages
11 months ago
I am done with them as well....there channels are garbage....they disconnected me after I had a payment arrangements already in place....had to pull teeth to talk to a supervisor....plus they charge way to much....so I just let it go....receiver still sitting on my TV stand....maybe I will tear apart cannibalize some parts, wiring......streaming apps is the way of the future!
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